IT Desktop Support Specialist for Windows Migration

1 week ago


Ottawa, Ontario, Canada S I Systems Full time

As a valued member of S I Systems, you will play a crucial role in supporting our client's transition to Windows 11.

Salary

We offer an estimated salary range of $60,000 - $80,000 per year, commensurate with experience.

About the Role

This position involves providing on-site technical support to resolve network and software issues related to the Windows 10 to 11 migration project. You will be responsible for verifying that all non-compliant workstations are identified and their lifecycle completed before the end-of-life support date.

Key Responsibilities:
  1. Desktop Technical Support: Provide troubleshooting, repair, upgrade, installation, replacement, and maintenance of desktop/laptop/tablet computer equipment, printers, and peripherals using Assyst and Active Directory.
  2. Level of Support: Offer 1st or 2nd level technical support to ensure efficient issue resolution.
  3. On-Site Verification: Conduct on-site verification, problem recognition, isolation, research, resolution, and follow-up to guarantee effective support.
  4. Technical Guidance: Provide advice and guidance to end-users and distribute new IT assets such as laptops, tablets, monitors, printers, etc.

The ideal candidate will have 1+ years of experience as a Help Desk Specialist, with a strong background in Service Desk support for Windows 10 clients, installing and troubleshooting, and holding a certificate, diploma, or degree in Computer Science or a relevant field.

In this role, you will work closely with our client to ensure a seamless migration process, utilizing your technical expertise to identify and resolve issues promptly.



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