Operations Manager
1 month ago
About the Role:
The Operations Manager is a key position within Parkland Corporation, responsible for overseeing the overall performance of business units. This individual will lead four Nova Scotia branches, including Kentville, Digby, Bridgewater, and Yarmouth. The successful candidate will be responsible for meeting key corporate goals and objectives, supervising day-to-day operations, and generating sales revenue by managing current customer relationships and calling on prospective customers.
Key Responsibilities:
- Ensure Health, Safety & Environmental policies are adhered to and all employees abide by hours of work and safe work practices.
- Provides coaching and development of the team, ensures good succession planning.
- Ensures a good work environment for employees consistent with Parkland's values, policies, and best practices.
- Supervises day-to-day operations of the branch to ensure all tasks are conducted correctly and efficiently.
- Works with Territory Manager to analyze and review branch finances and operations to optimize productivity and costs.
- Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships and acquiring new business.
- Coordinates - conducts product ordering for the branch when supply is low and manages the product inventory to ensure the supply is replenished when needed. Oversees the monthly inventory process to ensure all product balances properly.
- Provides product knowledge and solutions to customers and employees when needed.
- Oversees the maintenance of property and equipment at the branch to ensure everything is accounted for and remains in working order.
- Liaises with various parties on a regular basis including the Territory Manager, other branches, and internal departments including Pricing and Credit.
- Participates in Parkland's request for quotation and request for proposal processes by working through various channels to create and complete a company bid; analyzes the success of the process and uses similar channels to setup accounts.
- Addresses all customer issues involving pricing and deliveries by reviewing details relevant to the situation and listening to customer complaints, ensuring that the discussion is calm and under control; develops a solution that meets the customer's needs in order to maintain the business relationship.
- Assigns, checks, coordinates, and schedules the work of employees (including leaves, vacations etc.); interviews prospective employees, recommends candidates, and hires new employees; disciplines subordinates and conducts employee appraisals; establishes work priorities and determines staff requirements.
Requirements:
- University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales an asset
- Industry knowledge relating to energy distribution desired. Familiarity with bulk plants and retail sites is an asset
- Must have experience leading and supervising a team
- Mechanically inclined
- Excellent communication, organizational, and analytical skills
- Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary
- Experience working with MS Office (Outlook, Word, Excel)
- Safety Oriented
- Must have a valid drivers license and an abstract in good standing
- Ability to travel weekly, or as required for business purposes
- Be available for after hours and on call to meet business demands
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals.
Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.
Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.
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