Customer Service Representative

6 days ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide exceptional customer experiences and become the national leader in customer satisfaction.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at OpenRoad Auto Group. As a key member of our Client Contact Centre, you will be responsible for providing top-notch support to our customers through phone calls, ensuring their needs are met and exceeded.

Key Responsibilities
  • Answer and resolve customer inquiries in a professional and friendly manner
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor
  • Handle telephone calls in a timely and efficient manner, striving to minimize the time customers are put on hold
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party
  • Perform clerical duties and accounting duties as assigned by Management
  • Stay up to date on procedural changes for each dealership
  • Provide highest level of customer service to ensure satisfaction and retention
  • Follow company safety policies and practices, and immediately report any and all accidents to a Manager/Supervisor
Requirements
  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask
  • Professional personal appearance
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped
  • Exceptional interpersonal and communication skills over the phone and in person
  • Ability to work and function with all work teams and all department levels
  • Organized and detail oriented
  • Demonstrated computer skills – MS Word and Excel
  • Must be able to work in an active, social atmosphere without being distracted
  • Professional and confident attitude, strong time management skills
  • A second language is ideal or preferred
  • Completed high school education, or equivalent work experience
What We Offer
  • Opportunity to work with a variety of OEM brands
  • Amazing incentives, including discounted vehicle purchasing program, boot allowance, computer rebate program, employee referral program, and employer RRSP matching
  • Internal and external training and development opportunities for skill development and growth
  • Comprehensive extended health and dental plan, tailored around associate wellness
  • Recognition and engagement events

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