Service Team Associate

3 weeks ago

Markham, Ontario, Canada Michaels Full time

**Objectif du poste**


Aider les clients à trouver les produits qu'ils cherchent, offrir un service à la clientèle amical et aider à garantir une expérience de magasin agréable.



**Responsabilités principales**



  • Aider les clients à faire leurs achats, à trouver le produit qu'ils recherchent et à trouver des solutions.
  • Offrir une expérience rapide et courtoise aux caisses et manipuler l'argent selon les normes.
  • Sensibiliser les clients aux avantages du programme de récompenses et effectuer les inscriptions.
  • Mettre les clients au courant du sondage Voix du client (VDC).
  • Aider avec les processus omnicanaux, y compris les commandes AEL/REM (achetez en ligne, ramassez en magasin) et les commandes expédiées à partir du magasin (EXP/M).
  • Participer aux processus de déchargement des camions, de remplissage des présentoirs et de planogramme (POG).
  • Responsable du rangement de la marchandise et de l'entretien, y compris le processus de retour de la marchandise, replacer la marchandise sur les étagères et du rangement général du magasin, afin d'assurer un magasin où la marchandise est bien présentée et en stock.
  • Effectuer les tâches d'optimisation des stocks en magasin (OSEM) et les montages pour les soldes hebdomadaires tel qu'assignées.
  • Soutenir les programmes de prévention des pertes et de sécurité.
  • Respecter les Procédures opérationnelles normalisées (PON) et les programmes de l'entreprise pour assurer la conformité aux lois et exigences applicables, mettre en pratique les politiques et les normes de l'entreprise.
  • Interagir avec les autres de façon acceptable et respectueuse, rester positif et respectueux même dans les situations difficiles, faire la promotion de l'engagement envers la vision et les valeurs de l'entreprise, projeter une image positive et servir de modèle pour les autres.
  • Autres tâches assignées

Catégorie


Connaissances/compétences/habiletés préférables


Type d'expérience préférable requis pour le poste :



  • Expérience de vente au détail ou de service à la clientèle préférable.

Exigences physiques et environnementales (CD, Artistree, magasins)


La description du poste doit préciser les exigences physiques minimales du poste telles que les exigences liées au temps passé debout, assis, à soulever des charges, à marcher et à effectuer des mouvements répétitifs. Décrire les conditions environnementales pour lesquelles le postulant ou l'employé doit être au courant, tout particulièrement en ce qui a trait aux facteurs environnementaux pouvant causer un risque de santé ou de sécurité.


Exigences physiques


Environnement de travail



  • Habileté à rester debout pendant de longues périodes.
  • Habileté à se déplacer dans le magasin.
  • Se courber, soulever, transporter, atteindre et s'étirer fréquemment.
  • Soulever des boîtes lourdes et accéder à des étagères élevées à l'aide d'une échelle ou d'un équipement similaire.
  • Si vous avez besoin d'aide pour effectuer ces tâches de votre travail, veuillez communiquer avec un superviseur pour entamer un processus interactif et trouver un accommodement raisonnable.
  • Environnement de magasin de détail public à prendre soin des clients; toutes les aires publiques sont climatisées; quelques entrepôts peuvent ne pas être climatisés; il se peut que du travail à l'extérieur vous soit assigné (recueillir les paniers de magasinage ou pendant le déchargement des camions); l'atelier d'encadrement comporte une machine de coupe du verre et une presse à chaud; les heures de travail comprennent les soirs, les fins de semaine et tôt le matin.

Michaels exige que tous les membres d'équipe dans ce rôle aient au moins seize (16) ans.


Total Base Pay Range for this Position:


$15.00 - $17.70

Pour 50 ans, Michaels a été le meilleur endroit pour toutes choses créatives. Nous nous efforçons d'inspirer nos clients, de cultiver des leaders confiants et de servir nos communautés en créant un environnement inclusif où tout le monde peut apprendre, faire des achats et créer. À Michaels, tout le monde a une place à notre table de la création et chaque membre d'équipe est encouragé à développer ses compétences avec des opportunités de croissance personnelle et professionnelle. De nos magasins et de nos centres de distribution à Artistree et à notre centre de support, notre meilleure équipe est engagée à offrir le meilleur au service de notre objectif de faire fonctionner la joie de la créativité. Comme la principale destination créative en Amérique du Nord, nous exploitons plus de 1 290 magasins dans 49 États et au Canada et en ligne sur Michaels.com et Michaels.ca. La société Michaels Companies, Inc. possède également Artistree, un fabricant de cadres personnalisés et de marchandises de présentation, et MakerPlace by Michaels, un marché dédié de biens créés à la main.


Michaels est un employeur qui respecte l'égalité. Nous sommes ici pour tous les membres d'équipe et tous les créateurs pour créer, innover et être meilleurs ensemble.

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