Customer Service Associate

1 week ago


Markham, Ontario, Canada PET VALU Full time

About Us

Pet Valu is a leading pet supply retailer with a passion for providing exceptional customer service. Our team is dedicated to making a difference in the lives of our customers and their pets.

Job Summary

We are seeking an experienced Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing top-notch customer service via multiple communication channels, including phone calls, emails, and social media. You will work closely with our internal partners, store staff, and franchisees to ensure seamless communication and efficient issue resolution.

Responsibilities

  • • Respond to customer inquiries regarding company loyalty programs, E-commerce platform, and in-store experiences

  • • Assist customers with navigation, order creation, shipment, and payment processes

  • • Log all interactions into our ticketing system for proper attention, follow-up, and reporting

  • • Ensure standardized response processes are followed and updated as required

  • • Maintain high service levels by ensuring key performance goals and metrics are met or exceeded

Requirements

  • • High school graduate; university or college degree preferred

  • • 1-3 years' customer support experience

  • • Retail experience

  • • Exceptional interpersonal skills with excellent verbal and written communication skills

  • • Strong listening skills and ability to deal with sensitive information

  • • Friendly and professional attitude with ability to develop rapport quickly

  • • Good organizational skills and ability to multi-task multiple priorities

  • • Attention to detail and sense of urgency required for immediate action on customer inquiries

What We Offer

  • • Competitive salary range $40,000 - $55,000 per year

  • • Opportunities for growth and professional development

  • • Flexible schedule with rotational evenings, weekends, and stat holidays

Language: English (en)



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