Customer Service Associate
1 week ago
About Us
Pet Valu is a leading pet supply retailer with a passion for providing exceptional customer service. Our team is dedicated to making a difference in the lives of our customers and their pets.
Job Summary
We are seeking an experienced Customer Service Associate to join our team. As a key member of our customer support team, you will be responsible for providing top-notch customer service via multiple communication channels, including phone calls, emails, and social media. You will work closely with our internal partners, store staff, and franchisees to ensure seamless communication and efficient issue resolution.
Responsibilities
- • Respond to customer inquiries regarding company loyalty programs, E-commerce platform, and in-store experiences
- • Assist customers with navigation, order creation, shipment, and payment processes
- • Log all interactions into our ticketing system for proper attention, follow-up, and reporting
- • Ensure standardized response processes are followed and updated as required
- • Maintain high service levels by ensuring key performance goals and metrics are met or exceeded
Requirements
- • High school graduate; university or college degree preferred
- • 1-3 years' customer support experience
- • Retail experience
- • Exceptional interpersonal skills with excellent verbal and written communication skills
- • Strong listening skills and ability to deal with sensitive information
- • Friendly and professional attitude with ability to develop rapport quickly
- • Good organizational skills and ability to multi-task multiple priorities
- • Attention to detail and sense of urgency required for immediate action on customer inquiries
What We Offer
- • Competitive salary range $40,000 - $55,000 per year
- • Opportunities for growth and professional development
- • Flexible schedule with rotational evenings, weekends, and stat holidays
Language: English (en)
-
Customer Service Associate
3 weeks ago
Markham, Ontario, Canada BMO Full timeBMO is looking for a skilled Customer Service Associate to join our team. As a key member of our branch, you will deliver exceptional service to our customers and prospects, identifying their needs and providing advice and guidance on financial solutions that meet their needs.Key Responsibilities:Provide exceptional customer service, identifying customer...
-
Customer Service Ambassador
2 weeks ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob Description:Job Title: Customer Experience AssociateJob Summary:We are seeking a highly motivated Customer Experience Associate to join our team. In this role, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products and services.Key Responsibilities:Provide top-notch customer service,...
-
Customer Service Representative
3 weeks ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob Description:Job SummaryThe Customer Experience Associate is a vital role at TD, responsible for delivering exceptional customer service and support to customers. This position requires a customer-focused individual who can provide information and advice on services, products, and solutions.Main ResponsibilitiesCreate an exceptional customer experience...
-
Commercial Lines Customer Service Associate
4 weeks ago
Markham, Ontario, Canada Brown & Brown Insurance Full timeAt Brown & Brown Canada, we're seeking a highly skilled Commercial Lines Customer Service Associate to join our Markham team. As a key member of our team, you'll be responsible for presenting and meeting with clients to assess risk and advise on coverage for their business operations.Key Responsibilities:Generate new business and retain existing business as...
-
Customer Service Specialist
1 month ago
Markham, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a Sales Associate to join our team at beBee Professionals in Markham, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a high level of product knowledge to effectively communicate with customers.Process transactions and manage cash register operations with accuracy and...
-
Customer Service Associate
2 months ago
Markham, Ontario, Canada Longo's Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Longo's. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, operating the cash register, answering customer questions, and accurately processing customer purchases.Key Responsibilities:Provide...
-
Sales Associate
4 weeks ago
Markham, Ontario, Canada Laura Canada Full timeRole SummaryThe Sales Associate at Laura Canada provides exceptional customer service, demonstrates strong fashion awareness, and develops long-term relationships with customers.Critical FunctionsDelivers outstanding customer service by adhering to Laura Canada's service standards.Drives sales by identifying customer needs and adding relevant products in...
-
Sales Associate
1 month ago
Markham, Ontario, Canada Laura Canada Full timeRole SummaryThe Laura Canada Sales Associate provides exceptional customer service, possesses strong fashion awareness, and is knowledgeable about our products to develop long-term relationships with customers.Critical Functions1. Customer ServiceDelivers outstanding customer service by adhering to Laura Canada's service standards.Drives sales by identifying...
-
Customer Service Specialist
2 months ago
Markham, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Markham, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...
-
Customer Experience Associate
1 month ago
Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide personalized customer service and support...
-
Customer Service Associate
2 weeks ago
Markham, Ontario, Canada Ontario Inc Full timeJob TitleCustomer Service ClerkAbout Ontario IncWe are seeking a candidate with 1-2 years of experience who has completed secondary school to join our team as a Customer Service Clerk. The job requires 35 hours of work per week in a hybrid work environment.Key ResponsibilitiesThe ideal candidate should have the ability to work in Canada and possess previous...
-
Sales Associate
2 weeks ago
Markham, Ontario, Canada Michael Hill Full timeBe part of a prestigious brand with a strong heritage and presence in three countries. As a Sales Associate, you will be a pivotal brand ambassador, assisting customers in creating moments that matter in their lives. Our Sales Professionals are passionate about delivering exceptional customer service and working collaboratively as part of a dynamic team.What...
-
Customer Service Ambassador
1 month ago
Markham, Ontario, Canada PET VALU Full timeAbout the RoleThe Customer Service Ambassador will be the face of Pet Valu, providing exceptional support to our customers, store associates, and internal partners. This role requires excellent communication skills, a friendly and professional attitude, and the ability to develop rapport quickly with customers and internal partners.Key Responsibilities...
-
Customer Experience Associate
1 week ago
Markham, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a skilled Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesTaking a proactive approach to understanding our customers' needs and...
-
Customer Service Ambassador
2 weeks ago
Markham, Ontario, Canada PET VALU Full time{"Description :Reporting to the Manager of Customer Care, the Customer Service Ambassador will support Pet Valu's Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to, phone calls, emails, and Social...
-
Fast Food Service Associate
1 week ago
Markham, Ontario, Canada ONTARIO INC. Full timeJob SummaryWe are seeking a reliable and hardworking Fast Food Service Associate to join our team at Ontario Inc.About the RoleThis is a permanent position, working approximately 35-40 hours per week.Key ResponsibilitiesBear in mind that teamwork is essential in this role. You will work closely with other staff members to ensure seamless service delivery.In...
-
Bilingual Customer Service Representative
1 month ago
Markham, Ontario, Canada PET VALU Full timeAbout the RoleThe Bilingual Customer Care Representative will play a vital role in supporting Pet Valu's customers, store associates, and internal partners by providing exceptional service and support via multiple communication channels.Key ResponsibilitiesMaintain a safe and respectful environment, ensuring confidentiality and protecting the brand at all...
-
RMA Service Technician and Warehouse Associate
1 month ago
Markham, Ontario, Canada QNAP Inc. Full timeJob Title: RMA Service Technician and Warehouse AssociateJob Summary: We are seeking a highly skilled and motivated RMA Service Technician and Warehouse Associate to join our team at QNAP Inc.Key Responsibilities:- Manage warehouse duties, including inventory management, shipping label generation, and product receiving- Oversee the RMA/DOA operation process...
-
Sales Associate
2 months ago
Markham, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Markham, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...
-
Retail Sales Associate
4 weeks ago
Markham, Ontario, Canada Solestop Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Solestop. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and achieving sales targets.Key ResponsibilitiesProvide excellent customer service and respond to...