Financial Renewal Advisor
7 days ago
About Equitable Bank
We are a leading financial institution that is innovating the banking experience for Canadians. Our team is made up of inquisitive and agile minds that find smarter ways of doing things.
Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Job Description- The Renewal Specialist role is responsible for establishing and maintaining professional relationships with borrowers and/or brokers whose mortgages are approaching maturity.
- Review individual files, assess client needs, provide necessary information, and negotiate renewals while adhering to bank policies and procedures.
- Proactively establish and maintain contact with borrowers in assigned portfolios 90 to 180 days prior to maturity, representing the bank positively through the renewal process with a strong emphasis on superior customer service.
- Negotiate renewals within predetermined pricing ranges, attempting to offer the best product while maximizing bank profits, adhering to underwriting criteria, timelines, and other policies and procedures.
- Affirmative assessment of borrowers on an individual basis, making knowledgeable recommendations suited to address their needs, while maintaining and upholding the bank's interest.
- Monitor mortgages no longer meeting Equitable Bank's risk assessment standards, working with these borrowers and/or third parties (brokers/lawyers) to ensure timely transitions.
- Completed post-secondary program in a related discipline or 2-3 years of experience in a related field.
- Bilingual (English and French).
- Strong customer service and negotiation skills.
- Computer literate (MS Outlook, MS Word, MS Excel).
- Working knowledge of residential mortgages and processes, and thorough understanding of products offered by Equitable Bank.
- A general understanding of current mortgage market trends.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Generous vacation policy and personal days.
- Virtual events to connect with colleagues.
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