Training and Development Expert
3 days ago
PSD Citywide is a leading provider of research, consulting services, and software solutions to the North American public sector market. With hundreds of clients across municipalities, government agencies, and private entities, we specialize in enterprise asset management and financial budgeting for local governments.
We have developed cutting-edge software solutions that cater to our clients' needs, resulting in mature and manageable programs with positive impacts in local communities. Our service areas focus on three essential needs for governments: policy research and analysis, high-performance technology, and credible data.
As a dynamic Training Specialist, you will join our Implementation team in Canada as a Full-Time Remote role. You will be responsible for designing, developing, and delivering training programs to PSD Citywide clients, ensuring they have a comprehensive understanding of our software products.
Job DescriptionAs an Instructional Designer - Software Training, your primary responsibilities will include:
- Developing and delivering training programs for end-users, administrators, and other stakeholders on our software products.
- Designing and updating training materials, including manuals, presentations, and online resources, to ensure relevance and effectiveness.
- Conducting comprehensive internal training programs for employees on the effective use of our software products.
- Collaborating with the product development team to stay current on software updates and new features, incorporating this information into training programs.
- Conducting needs assessments to identify training requirements and customize programs accordingly.
- Providing one-on-one or group training sessions, either in person or through virtual platforms, to accommodate diverse learning styles and preferences.
- Evaluating the effectiveness of training sessions through participant feedback and assessment results, making adjustments as needed.
- Maintaining current knowledge of industry trends and training best practices to continuously improve training programs.
To succeed in this role, you must possess:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience as a Software Trainer or similar role.
- Strong knowledge of the general function of software applications.
- Excellent communication and presentation skills, with the ability to convey technical information in a clear and understandable manner.
- Experience with instructional design and adult learning methods.
- Familiarity with different training methods and techniques, both in-person and virtual.
- Ability to adapt to different learning styles and effectively engage diverse audiences.
- Detail-oriented with strong organizational and multitasking abilities.
We offer a competitive salary range of $85,000 - $110,000 per annum, depending on experience, plus benefits including:
- Full benefits package
- Relocation assistance program
- Company-matched RRSP contributions
- Flexible hours and paid time off
- Social and charity events and initiatives
PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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