Supervisor, Client Services Manager

2 weeks ago

Ladysmith, British Columbia, Canada LifeLabs Full time
About the Role

We are seeking a highly skilled and experienced Supervisor to join our Client Services team at LifeLabs. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our site locations in the Ladysmith, BC area.

Key Responsibilities
  • Lead and manage a team of employees, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to excel in their roles.
  • Develop and implement business plans, setting objectives and targets to drive growth and improvement in our operations.
  • Manage workflow, client service, occupational health and safety, and resources within assigned sites, ensuring compliance with corporate policies and procedures.
  • Collaborate with peers and support groups to obtain the necessary resources and support to achieve business objectives.
  • Participate in local Leadership Teams and provide timely and effective communication to area staff.
Requirements
  • High school graduate or equivalent experience.
  • Graduate of a lab assistant program or comparable practical experience.
  • 3-5 years of experience in Healthcare.
  • Leadership experience is an asset. Supervisory experience would be preferred.
  • Phlebotomy skills, Home Care and/or Data Sort experience are required.
  • Must be a self-starter and able to create a positive employee relations climate, fostering common goals and teamwork.
  • Proven ability to implement business plans, including setting objectives and targets, and leading smaller special projects.
  • Office time plus regular travel to assigned locations, client visits, and travel to surrounding regions to provide coverage.
  • As needed, may be required to perform phlebotomy and undergo an annual competency assessment.
  • Must have reliable transportation.
  • Evenings and weekend work may be required.
What We Offer
  • A competitive salary range of $65,000 - $75,000 per year.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A retirement savings plan with employer matching contributions.
  • A generous vacation entitlement and employee wellness program.
  • Professional development and membership reimbursement opportunities.
  • Access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, and Costco Membership.
About LifeLabs

LifeLabs is a leading healthcare company that provides diagnostic testing and laboratory services to patients and healthcare providers across Canada. We are committed to delivering high-quality patient care and exceptional customer service, while fostering a positive and inclusive work environment.

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