Insurance Account Manager

2 days ago

Saskatchewan, Canada HK Henderson Full time
Job Title: Insurance Account Manager

HK Henderson is seeking an experienced Insurance Account Manager to join our team. As an Insurance Account Manager, you will be responsible for managing a book of business, servicing clients in a courteous and professional manner, and working closely with the Advisor in obtaining, maintaining, and expanding business.

Key Responsibilities:
  • Lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.
  • Actively engaged in supporting the company's growth through internal team mentorship of Associate and Account Administrators and external client relations.
  • Delegate, develop, and coach the associate and account administrators to ensure timelines are being met.
  • Work closely with Advisors and other service teams on all aspects of client service, marketing, and renewal while adhering to HK Henderson's best practices and standard procedures.
  • Communicate with Advisors on all incoming new claims, ensuring prompt responses from carriers, and maintain ongoing communication.
  • Lead the process to acquire information for renewal, manage pre-renewal meetings, and initiate Account Planning with Advisor 90 days in advance of renewal.
  • Manage account documentation promptly and accurately including routine inquiries, quotes, binders, statement of values, insurance contracts, endorsements, cancellations, etc.
  • Continuously review client's coverages, exposures and loss experience and analyze risk to determine the product/service requirements in collaboration with the Advisor.
  • Accompany Account Executives and Advisors to prospect and client meetings as requested.
  • Ensure accurate and timely servicing and billing of accounts.
  • Stay informed about industry trends, market conditions, and emerging risks.

Requirements:

  • Level 2 license or equivalent and relevant industry experience required: certificates, industry programs, such as CIP, CRM and CAIB or working towards.
  • Solid mentorship skills and teaming capability; A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience.
  • Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.
  • Advanced skills in Microsoft Office Suite and internal Broker Management Systems (EPIC).

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