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Customer Service Representative
1 month ago
Davidson Contract Services is seeking a highly skilled and customer-focused Customer Service Clerk to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues that may arise.
Job Summary:- Provide top-notch customer service to clients via phone, email, and in-person.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work closely with the sales team to ensure seamless communication and customer satisfaction.
- Develop and maintain a thorough understanding of our products and services to effectively address customer needs.
- Collaborate with the operations team to resolve any logistical issues that may impact customer service.
- Act as a spokesperson for the organization, providing accurate and timely information to customers.
- Answer written and oral inquiries, addressing customer concerns and resolving issues.
- Explain the type and cost of services offered, ensuring customers understand our products and services.
- Obtain and examine all relevant information to assess client feedback, inquiries, and complaints.
- Conduct training sessions to educate customers on our products and services.
- Develop and maintain a professional and courteous demeanor when interacting with customers.
- Stay up-to-date on industry trends and developments to provide expert advice to customers.
- Secondary (high) school graduation certificate.
- 1 to less than 7 months of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office, including Excel, Outlook, and Word.
- Experience with Salesforce and Zoho CRM is an asset.
- Work in a trucking firm environment.
- Public transportation is available.
- Free parking is available.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
