Customer Service Manager

1 week ago


Smithers, Canada Prestige Hudson Bay Lodge Smithers Full time
About Prestige Hudson Bay Lodge Smithers

Prestige Hudson Bay Lodge Smithers is a reputable hotel, motel, and resort that values exceptional customer service. As a respected employer in the industry, we strive to provide our guests with unforgettable experiences.

Job Title: Customer Service Manager

The estimated salary for this position is $60,000 per year.

About the Job

We are seeking a highly skilled and experienced Guest Service Supervisor to join our team at Prestige Hudson Bay Lodge Smithers. This is a full-time opportunity to work on-site in a fast-paced environment. The successful candidate will be responsible for ensuring seamless guest experiences, coordinating activities, and managing staff effectively.

This role requires excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks efficiently. If you possess these qualities and are passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities
  • Coordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Coordinate, assign, and review work
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
Requirements
  • High school graduation certificate
  • 1 year to less than 2 years of experience
  • Familiarity with hotel operations and management software
  • Excellent problem-solving and conflict resolution skills
  • Ability to work under pressure and meet deadlines
  • Strong leadership and communication skills
Benefits
  • Health benefits through our comprehensive healthcare plan

We are an equal opportunities employer and welcome applications from diverse candidates. Apply today to take your career to new heights at Prestige Hudson Bay Lodge Smithers.



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