Floor Manager

.Floor Manager** Location**: Smithers, BC, Canada

Full-time - 5 shifts per week, Wednesday - Sunday. Weekends mandatory mixture of brunch & dinner shifts

**About Us**:
We are a family-owned 100-seat upscale casual restaurant that specializes in serving internationally-inspired comfort food with craft cocktails and a tailored wine list. Our commitment to quality ingredients and handmade dishes sets us apart, and we strive to provide the best dining experience in Smithers.

The Floor Manager plays a crucial role in ensuring the smooth and efficient operation of the restaurant floor. They are responsible for overseeing the front-of-house staff and ensuring a high standard of service. This position is pivotal in maintaining a positive dining experience for our valued customers.

**Customer Service**:

- Greet and welcome guests, ensuring they have a memorable dining experience. - Address customer inquiries, concerns, and requests promptly and professionally. - Monitor and ensure the quality of service provided by the front-of-house staff.

**Staff Management**:

- Supervise and train waitstaff and other front-of-house personnel.
- help with creating staff schedules and manage labour costs effectively.
- Monitor staff performance, provide feedback, and implement performance improvement plans.

**Operations**:

- Coordinate with the kitchen and bar staff to ensure efficient service and food delivery. - Manage reservations, seating arrangements, and waitlists during peak hours.
- Monitor and maintain cleanliness and organization of the dining area.
- Eye for detail - ensure a high level of maintenance is kept

**Quality Control**:

- Ensure food and beverages meet our high-quality standards.
- Address and resolve any service-related issues to ensure guest satisfaction.

**Compliance and Safety**:

- Enforce health and safety regulations and ensure staff adherence.
- Monitor compliance with alcohol service laws and responsible beverage service.

**Communication**:

- Act as a liaison between front-of-house and kitchen staff & facilitating smooth communication. - Report to the general manager and provide feedback and suggestions for improvement.

**Qualifications**:

- Proven experience in a supervisory or management role in a restaurant. - Strong interpersonal and leadership skills.
- Excellent communication and problem-solving abilities.
- Knowledge of food and beverage service procedures.
- Familiarity with restaurant software for reservations and point of sale - we use TouchBistro

**Benefits**:

- Competitive salary & a great place of employment
- Staff meal discounts and other perks.
- A positive and dynamic work environment.
- Opportunities for growth and advancement within the organization.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

Expected hours: 20 - 37 per week

**Benefits**:

- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays

Supplemental pay types:

- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Smithers, BC V0J 2N0 (required)

Ability to Relocate:

- Smithers, BC V0J 2N0: Relocate before starting work (required)

Work Location: In person