Customer Service Agent
5 months ago
DJ Airside Services provides ground handling services for Air Canada Express at the Smithers airport. We currently have an opening for a Customer Service Agent.
Duties will include but not be limited to:
- Using an airline computerized system
- Passenger check-in
- Processing payment for excess baggage charges and other fees as required
- Make general passenger announcements
- Liaise with external and internal customers i.e. ramp, flight crew, dispatch etc.
- Departure Gate customer service and boarding
- Assist passengers at airport counters and gates including assistance to and from the aircraft
- Cargo processing
- Handle delayed and damaged baggage claims
- Conduct radio communications with aircraft and record flight information
Job Qualifications:
- Minimum 1 year customer service experience.
- General computer experience including the ability to navigate the internet as well as any previous experience using an airline reservation system is considered an asset.
- High school diploma or equivalent
- Demonstrated judgment and problem-solving ability and effective decision-making skills
- Independent learner
- Excellent interpersonal, verbal and written communications skills
- Comfortable speaking in front of a group
- Ability and willingness to work varying shifts including evenings, weekends and split shifts
- Ability to work under pressure and high stress situations
- Previous airline experience or post-secondary courses in travel and tourism are definite assets
Additional Requirements**:Criminal background check required (to be obtained upon employment)**
- **English language required**
$22/hr during training (approximately 3-6 months) $25/hr upon completion of all training requirements
**Job Types**: Part-time, Permanent
**Salary**: $22.00-$25.00 per hour
Schedule:
- Day shift
Work Location: In person
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