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Senior Manager, IAM Systems Engineering/ServiceNow

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a seasoned and experienced Senior Manager to lead our ServiceNow development team within the Identity and Access Management (IAM) domain. This role is ideal for a ServiceNow professional with a strong background in designing and architecting ServiceNow applications, coupled with leadership qualities to guide a high-performing team.

Key Responsibilities
  • Lead the design, architecture, and development of ServiceNow applications, ensuring scalability, performance, and security within the IAM framework.
  • Collaborate with cross-functional teams to gather requirements, design solutions, and implement ServiceNow workflows that align with business needs.
  • Provide leadership and mentorship to a team of ServiceNow developers, fostering a culture of continuous improvement and innovation.
  • Ensure adherence to best practices in ServiceNow development, including coding standards, and documentation.
  • Proactively identify potential issues and areas for improvement within the ServiceNow platform, driving the implementation of solutions.
  • Stay current with ServiceNow updates and new features, assessing their applicability to enhance our IAM processes.
  • Manage project timelines, deliverables, and team resources to ensure successful project completion.
Requirements
  • Bachelor's degree in Computer Science/Engineering or equivalent work experience.
  • 5+ years of strong technical developer experience in Java, or JavaScript.
  • 4-5 years of hands-on experience in ServiceNow development, with a strong track record of designing and architecting complex ServiceNow applications.
  • Proven leadership experience, with the ability to manage, mentor, and develop a team of ServiceNow professionals.
  • A proactive mindset with the ability to anticipate challenges, propose solutions, and drive projects forward. Highly motivated with the ability to work independently and effectively.
  • Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Preferred Qualifications
  • Experience with AngularJS and Service Portal development in ServiceNow.
  • Understanding of Identity and Access Management (IAM) concepts and best practices.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.
  • Opportunities to take on progressively greater accountabilities.
  • Opportunities to build close relationships with clients.