Optician - Cambridge, ON

2 months ago

Cambridge, Ontario, Canada EssilorLuxottica Full time

About the Role

The Licensed Optician is a key member of our team, responsible for delivering an exceptional customer experience and fostering customer retention. This role requires a strong focus on customer satisfaction, associate/doctor satisfaction, and promoting outstanding sales results.

Key Responsibilities

  • Drive profitable store sales by fostering a retail selling culture and practicing effective retail sales skills.
  • Develop professional business relationships with other Associates and Doctors.
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, including:
    • Utilizing optical prescription, evaluates prescription in conjunction with customer's visual requirements;
    • Asking lifestyle questions to determine customer's vision needs;
    • Recommending specific lenses, lens coatings and frames to suit customer needs;
    • Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription;
    • Conducting measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools;
    • Troubleshooting vision issues confidently and bringing to resolution for customer satisfaction;
    • Aiding in training of new associates to help them understand frame and lens selection.
  • Assists with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
  • Ensures high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
  • Maximizes Managed Vision Care relationships and sales opportunities.
  • Assists with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives, and company standards for signage and promotions.

Requirements

  • High School Diploma or equivalent;
  • State licensure or certification by a nationally-recognized opticianary association as an optician;
  • Experience and results with a retail or customer service establishment;
  • Ability to sell through use of sales skills and accountability for sales results;
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business;
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships;
  • Success in store merchandising and attention to detail;
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.

Preferred Qualifications

  • Bachelor degree or equivalent experience in retail operations;
  • 3+ years of experience;
  • Experience with personal computers.

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