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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Answer incoming phone calls from customers and respond to their inquiries and concerns.
- Manage customer requests throughout the sales process, ensuring timely and efficient resolution.
- Identify and respond to customer needs, providing solutions and advice on our products.
- Establish long-term relationships with customers, ensuring quality service and satisfaction.
- Group insurance on Day 1, including health, dental, vision, and travel coverage.
- Three weeks of vacation time in the first year.
- Paid vacation during holidays, with the business closed.
- A dynamic work environment with opportunities for growth and development.
- Excellent communication and interpersonal skills, with ease in multiple channels and recipients.
- Agility and resourcefulness, with the ability to multitask and prioritize tasks effectively.
- Strong organizational skills, with good management of priorities and stress.
- Fluency in French is an asset.
- Mastery of metric and imperial systems of measurement.
- Administrative, sales, customer service, or related training.
- 1-3 years of sales or customer service experience, with knowledge of sales techniques.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
