AV Solutions Professional

3 weeks ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We are not your typical technology company. Global Relay is a career-building company that offers competitive compensation and benefits. However, we strive to go beyond just providing a paycheck. Our team members are driven by a desire to make a meaningful impact, and we empower them to take ownership of their work.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. As a Solutions Engineer, you will be part of a dynamic team that values innovation, collaboration, and mutual respect.

Your Role:

  • As a Solutions Engineer, you will drive the technical onboarding of Global Relay Message and serve as a subject matter expert for data integration.
  • You will provide front-line technical assistance to our customers, helping them navigate the complexities of our products and services.
  • You will own technical vendor relationships, ensuring seamless communication and collaboration with our partners.
  • Conduct competitive analysis and market research to identify opportunities and stay ahead of the competition.
  • Serve as the point of contact for technical service escalation, including customer inquiries and product demos.
  • Troubleshoot complex issues related to project implementation, working closely with cross-functional teams to deliver exceptional results.
  • Work with Product Managers to understand current offerings and roadmap, providing valuable insights to inform product development.
  • Serve as the voice of the customer, driving continuous improvement across the product.
  • Maintain competitive intelligence on primary competitors, staying up-to-date on industry trends and best practices.
  • Act as the technical expert, providing knowledgeable service during demonstrations of Global Relay products.

About You:

  • 3+ years of experience in technical and/or sales customer service.
  • Aptitude to learn and speak to technology-related subject matter.
  • Eloquently translate technological solutions in terms of business value.
  • Previous experience in a SaaS sales environment.
  • Solid understanding of the delivery and implementation of product from a customer perspective.
  • Outstanding organizational skills and attention to detail.
  • Experience using SalesForce or other CRM system is highly desirable.

Compensation and Benefits:

We advertise a salary range of $80,000 - $110,000 per year, which may vary based on location and experience. In addition to competitive pay, we offer a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program are also included.

Our Culture:

We are an equal-opportunity employer committed to diversity, equity, and inclusion. We understand flexible work arrangements are important, and we encourage that in our work culture. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, please visit our website at www.globalrelay.com.

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