FT Counter Manager, Kiehls

3 days ago

Burnaby, British Columbia, Canada Hudson's Bay Full time
Job Title: FT Counter Manager, Kiehls

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Full-Time Counter Manager at Kiehls. As a Counter Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to drive sales and achieve business objectives.

Key Responsibilities:

  • Analyze business metrics to develop action plans that address opportunities and positively impact the business
  • Build your client base through the Preferred Customer Program
  • Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
  • Achieve daily / weekly / monthly sales goals based on the department's goal and are expected to track their sales
  • Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
  • Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
  • Acts with customers in mind, great networking and relationship management.
  • Puts the needs of internal and external customers first. Seeks customer information when improving products and services.
  • Often goes above and beyond their goals. Is consistently a top performer and elevates the performance of others
  • Sees ahead clearly, is knowledgeable and has a capability for a big picture perspective.

Requirements:

  • Knowledge of skin/body care treatments with 2-5 years of work experience in Cosmetics
  • Certified Make-up Artist
  • Must have experience in a commission and clientele selling environment
  • Full flexibility with schedule (including evenings and weekends)

What We Offer:

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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