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Counter Manager, Kiehls
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Counter Manager to join our team at Hudson's Bay. As a Counter Manager, you will be responsible for leading a team of sales associates and providing exceptional customer service to our clients.
Key Responsibilities:
- Analyze business metrics to develop action plans that address opportunities and positively impact the business.
- Build and maintain a strong client base through the Preferred Customer Program.
- Observe and provide feedback to sales associates on their interaction with customers, coworkers, and overall customer service level.
- Achieve daily, weekly, and monthly sales goals based on the department's objectives.
- Deliver world-class service through client communication, product knowledge, fashion direction, and solution-based selling.
- Work with vendor partners to maximize sales opportunities through suggestive selling, store events, and wardrobe clients.
- Act with customers in mind, demonstrating great networking and relationship management skills.
- Prioritize the needs of internal and external customers, seeking customer information to improve products and services.
- Consistently perform at a high level, elevating the performance of others and driving business results.
Requirements:
- Knowledge of skin and body care treatments with 2-5 years of work experience in cosmetics.
- Certified Make-up Artist.
- Experience in a commission and clientele selling environment.
- Flexibility with schedule, including evenings and weekends.
What We Offer:
- A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do.
- Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues.
- Leadership coaching and development opportunities at all levels.
- A generous Associate discount of up to 40% off of top brands.