Box Office Representative
3 weeks ago
Job Summary:
The Box Office Representative will provide exceptional customer service support, responding to inquiries, program information, and services that result in a positive experience for the community. This role will be responsible for providing a high-level of front-line customer service, processing and accepting payments for events, bookings, and subscriptions, and handling feedback in a professional manner.
Key Responsibilities:
- Provide professional front-line customer service, responding to inquiries, program information, and services that result in a positive experience for the community.
- Process and accept payments for events, bookings, and subscriptions.
- Handle feedback in a professional manner while providing exceptional customer service.
- Provide information about Recreation and Culture to the public, in person, by email or over the phone.
- Balance and verify daily revenue and complete administrative paperwork and reports.
- Complete administrative duties in a timely manner (e.g. Ticketing reports).
- Maintain a safe and tidy work space.
- Report all concerns, accidents, and incidents to immediate supervisor and take appropriate action.
- Maintain an understanding of department programs and services.
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures, and Health and Safety Standards for all participants and staff.
- Attend meetings/training as required.
- Perform other duties as assigned.
Selection Criteria:
- Minimum 16 years of age.
- Intermediate computer skills (Word/Excel/Outlook).
- Current Standard First Aid / CPR C / AED from an accredited organization.
- Submit or agree to a Vulnerable Sector Criminal Record Check.
- Exceptional customer service and communication skills.
Preferred Qualifications:
- Students with a permanent residency in Brampton.
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