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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Loblaw Companies Ltd - Head Office. As a key member of our Supply Chain team, you will be responsible for investigating and resolving store credit inquiries in a timely and customer-centric manner.
Key Responsibilities- Respond to customer inquiries on store credits, including shorts, overages, damages, returns, mispicks, and other issues.
- Support supply chain partners and stores through phone and email to understand, investigate, and determine root causes of store claims.
- Build relationships with distribution centers, business units, and store partners to complete credit investigations, process credits, and communicate results to stores and impacted departments.
- Use SAP to receive and input credit data from stores, applying company policies to guide decisions.
- Generate daily and weekly summary reports for analysis and provide insights to improve processes.
- Apply policies and procedures to each claim while processing credit requests, prioritizing workload to deliver timely service.
- Bilingual in French and English (written and verbal communication).
- Previous experience in a Call Centre environment or comfort learning.
- Experience working in a Distribution or Retail environment or comfort learning.
- Experience with SAP, Manhattan WMS, JDA TMS, and Microsoft Office applications or comfort learning.
- Strong communication and customer service skills, with a focus on putting the customer first.
- Detail-oriented with time management skills and ability to work through change.
- Ability to prioritize workload, work well independently, and collaboratively with people to find solutions.
Loblaw Companies Ltd - Head Office is committed to creating accessible environments for our colleagues, candidates, and customers. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. We are an equal opportunities employer and welcome applications from diverse candidates.
Please note that candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
