Expert Technical Trainer
2 weeks ago
About the Role:
As an Expert Technical Trainer at Cummins Inc., you will be responsible for delivering high-quality technical training to our distributor, dealer, and customer service personnel. Your primary objective will be to enable technician efficiency, repair quality, and customer satisfaction.
Key Responsibilities:
- Develop a comprehensive training plan to address business needs and forecast demand.
- Train and provide technical support to technicians and service personnel on products, policies, systems, and tools.
- Maintain expertise through train the trainer sessions and update training materials regularly.
- Evaluate training effectiveness through participant feedback and field performance.
- Support continuous improvement initiatives and participate in ongoing development.
- Customize and modify technical training programs and presentations as required.
Work Environment:
The majority of your training will take place in Quebec City, Quebec. As a bilingual French/English speaker, you will be expected to communicate effectively with both languages, with approximately 85% of training delivered in French and 15% in English.
Competencies:
- Action-oriented: Demonstrating a sense of urgency and enthusiasm in taking on new opportunities and challenges.
- Effective communicator: Developing and delivering multi-mode communications that cater to diverse audience needs.
- Results-driven: Consistently achieving results, even under challenging circumstances.
- Visionary: Painting a compelling picture of the company's vision and strategy to motivate others.
- Accountable: Holding self and others accountable to meet commitments.
- Trust builder: Gaining confidence and trust through honesty, integrity, and authenticity.
- Savvy organizational player: Comfortably navigating complex policy, process, and people-related organizational dynamics.
- Strategic planner: Prioritizing work to meet commitments aligned with organizational goals.
- Self-developer: Actively seeking new ways to grow and be challenged using formal and informal development channels.
- Situational adapter: Adapting approach and demeanor in real-time to match shifting demands of different situations.
- Engaging trainer: Instructing learners in a manner that engages and adjusts to individual and group needs, resulting in knowledge, skills, and abilities applicable on the job.
- Diversity appreciator: Recognizing the value of diverse perspectives and cultures within the organization.
Requirements:
We require a college or university education or equivalent technical experience. Additionally, this position may necessitate licensing for compliance with export controls or sanctions regulations.
Experience:
An intermediate level of relevant work experience is necessary, including experience in service. This role requires strong technical skills and the ability to adapt to changing circumstances.
Benefits:
This Exempt - Experienced position comes with a competitive salary range of $80,000 - $110,000 per annum, depending on qualifications and location. A relocation package is available for eligible candidates.
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