Digital Channels Manager

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Digital Channels Manager

We are seeking a highly skilled Digital Channels Manager to join our team at Scotiabank. As a key member of our digital team, you will be responsible for enhancing the Small Business customer experience in digital channels.

Key Responsibilities:
  • Strategically influence the digital strategy for acquisition, retention, and system enhancements in collaboration with key internal and external stakeholders.
  • Recommend acquisition and retention tactics to engage the Small Business customers along the customer journey.
  • Nurture strategic alliances with third-party vendors to develop customer-centric programs to improve the digital customer experience.
  • Monitor Key Performance Indicators (KPIs) to ensure customer, Small Business, and Bank objectives are met and provide ongoing evaluation and recommendations to improve the customer experience.
Requirements:
  • Thorough understanding of Design Thinking and Agile methodologies.
  • Strong organizational skills to coordinate and prioritize several concurrent projects.
  • Minimum of 5 years relevant work experience in the financial services industry, preferably within digital.
  • Strong influencing skills and stakeholder management skills with the ability to influence both internal and external business partners across the organization.
  • Ability to challenge the status quo and develop innovative solutions.
  • Strong understanding of digital functionality, engagement channels, and trends with competitors and Fintech's.
  • Thorough understanding of digital and privacy regulatory environment.
  • Thorough understanding of maintaining relationships with third-party vendors.
  • Thorough understanding of the Small Business market segment including challenges, opportunities, competitive landscape, and products.
  • Thorough understanding of Branch operations and sales environments.
  • Thorough knowledge of the MS Office suite and awareness of Bank and customer technological environments.
  • Excellent written and verbal communication, interpersonal, presentation and negotiating skills.
  • University Degree (business/marketing/technology related), and product management or relevant field experience).
What We Offer:
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities- for you and our customers.
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • You'll receive clear, transparent criteria to progress in your career.

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