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Financial Services Manager

2 months ago

Sherbrooke, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Financial Services Manager to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch, you will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth.

Key Responsibilities
  • Act as a subject matter expert in personal banking and business banking products and services, providing advice and guidance to customers and colleagues.
  • Develop and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
  • Contribute to the achievement of business objectives by attracting, acquiring, and retaining customers, and increasing profitability.
  • Provide comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
  • Assist with maintaining a professional and inviting space in the branch, adhering to premises, marketing, and regulatory guidelines.
  • Support the frontline with transactions, as necessary, and act as a point of escalation and support for complex issues.
Requirements
  • High school diploma and/or equivalent experience.
  • 1+ years of relevant experience in financial services.
  • IFIC or CSC certification.
  • CFSA certification to be completed upon hire.
  • Post-secondary or undergraduate degree in a related field preferred.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and a range of benefits, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.

We are committed to providing our colleagues with regular development conversations, training programs, and a competitive benefits plan to help them thrive both at work and at home.