Customer Experience Strategist

5 days ago


Toronto, Ontario, Canada Urbane Systems Full time

We are seeking a highly skilled Customer Experience Strategist to join our team at Urbane Systems. As a key member of our organization, you will play a crucial role in designing, implementing, and maintaining our customer engagement platforms using the Genesys suite of products.

The ideal candidate will have experience with Genesys Cloud, PureConnect, and PureEngage, and will be responsible for leading the architectural design, implementation, and operation of our Genesys solution. This includes system integration, configuration, routing design, reporting, and system analytics.

Our company is committed to delivering exceptional customer experiences, and we require a strategic thinker who can develop solutions that enhance our customer engagement while aligning with business objectives. The successful candidate will oversee the evaluation, selection, and implementation of new technologies to enhance the Genesys environment and conduct regular performance analysis, capacity planning, and optimization to ensure high availability and reliability.

This role also involves providing technical leadership to the development team, including training, guidance, and mentorship. You will collaborate with other team members and stakeholders to establish and execute the company's contact center vision, facilitate troubleshooting and problem-solving activities for any system-related issues, and develop and maintain technical documentation for efficient planning and execution.

In return for your expertise, we offer an estimated annual salary of $115,000-$145,000 based on your qualifications and experience, as well as opportunities for professional growth and development in a dynamic and innovative work environment.

About Us

Urbane Systems is a forward-thinking organization dedicated to delivering cutting-edge solutions that transform the customer experience. Our team is passionate about harnessing the power of technology to drive business success and improve lives.



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