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Digital Growth Strategist

1 month ago

Toronto, Ontario, Canada SysAid Technologies Full time
About SysAid Technologies

We're a fast-growing SaaS company serving over 4,000 customers across 140 countries. Our innovative Service Management platform is transforming how businesses operate globally.

Job Summary

We're seeking a Digital Growth Strategist to drive net retention revenue from our customer base through mostly digital efforts. As a key member of the Customer Revenue Leadership Team, you'll manage a small team of Account Executives and collaborate with Marketing to develop campaigns tailored for scaled customers.

Key Responsibilities
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies
  • Build a structured onboarding program for scaled customers
  • Create self-service resources to support product adoption
  • Collect and analyze customer feedback to inform product improvements
  • Use analytics to segment accounts based on engagement, adoption, and growth potential
Requirements
  • 3+ years of Customer Success, Account Management, or a similar client-facing role within a SaaS environment
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an "own the result" professional attitude
  • High sense of urgency, thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor's degree in Computer Science, Marketing, or eCommerce preferred
Benefits
  • Estimated salary range: $120,000 - $180,000 per year
  • Competitive benefits package
  • Ongoing training and development opportunities