Employee Services Consultant

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled and experienced Employee Services Consultant to join our team at Scotiabank. As a key member of our HR Solutions team, you will be responsible for providing exceptional support and coaching to internal and external partners, ensuring timely and accurate answers to HR inquiries.

Key Responsibilities
  • Provide expert support and coaching to employees, dependents, retirees, candidates, and vendors on HR policies and procedures.
  • Assess and interpret the level of complexity of employee inquiries, providing coaching and escalating to appropriate parties as needed.
  • Act as an advisory role, providing end-user support for HR systems, resolving issues, and promoting self-service functionalities.
  • Ensure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery, and identifying next steps.
  • Utilize knowledge management and case management systems to effectively respond to, document, and monitor inquiries.
  • Identify opportunities to improve departmental processes and customer service, recommending solutions to HR Experience Managers and Senior Manager, GHR Operations.
Requirements
  • Post-secondary degree in Human Resources or a related field.
  • Knowledge of HR transactions and prior experience in a service center or call center environment.
  • Deep understanding of Bank policies and procedures, as well as organizational structure and complexity.
  • Exceptional written and verbal communication skills, with strong relationship management and interpersonal skills.
  • Sound judgment and problem-solving skills, with attention to detail and deadlines.
  • Proven teamwork capabilities, flexibility, and ability to adapt to changing work environments.
  • Ability to maintain confidentiality.
What We Offer
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your growth and enhance your skills.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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