Hotel Operations Manager

4 weeks ago


Radium Hot Springs, British Columbia, Canada Celadon Lodge Full time
Job Summary

Celadon Lodge is seeking a skilled and experienced Hotel Clerk Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our hotel, providing exceptional customer service, and leading a team of staff to deliver outstanding results.

Key Responsibilities
  • Assist guests with special needs and provide personalized service to ensure their stay is memorable and enjoyable.
  • Coordinate, assign, and review work to ensure efficient operation of the hotel and delivery of excellent customer service.
  • Hire, train, and develop staff in job duties, safety procedures, and company policies to ensure they have the skills and knowledge to excel in their roles.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure the hotel has the necessary resources to operate effectively.
Requirements
  • Secondary (high) school graduation certificate or equivalent.
  • 3 years to less than 5 years of experience in a similar role or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work under pressure and maintain attention to detail.
  • Flexibility and initiative to adapt to changing circumstances and priorities.
Work Environment

Celadon Lodge is a dynamic and fast-paced work environment that requires a high level of energy and enthusiasm. As a Hotel Clerk Supervisor, you will be working in a hotel setting, with a large workload and a focus on delivering exceptional customer service.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and experienced team.


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