Hotel Operations Manager

1 month ago


Radium Hot Springs, British Columbia, Canada Celadon Lodge Full time
Job Title: Hotel Clerk Supervisor

Celadon Lodge is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing daily operations, and leading a team of hotel clerks.

Responsibilities:
  • Guest Services: Assist guests with special needs, coordinate room assignments, and ensure a smooth check-in and check-out process.
  • Team Management: Hire, train, and supervise hotel clerks, ensuring they have the necessary skills and knowledge to provide excellent guest service.
  • Operations: Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity and customer service delivery.
  • Supply Management: Requisition materials and supplies as needed to maintain a well-stocked front desk and guest services area.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Experience: 3 years to less than 5 years of experience in a hotel or hospitality setting.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a large workload and standing for extended periods.
Personal Qualities:
  • Attention to Detail: Accurate and organized with a focus on delivering excellent customer service.
  • Communication Skills: Excellent oral and written communication skills, with the ability to work effectively in a team environment.
  • Flexibility: Ability to adapt to changing situations and priorities.
Work Setting:
  • Relocation: Relocation costs not covered by employer.
  • Work Schedule: 40 hours per week.


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