IMAC/Desktop Technician
4 weeks ago
Job Title: IMAC/Desktop Technician
Job Summary:
We are seeking a skilled IMAC/Desktop Technician to join our team at PeopleToGo. As an IMAC/Desktop Technician, you will be responsible for performing intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities on PCs, laptops, printers, and POS devices.
Key Responsibilities:
- Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment related activities
- Handle software installation, support, and upgrades
- Provide deskside support services, including installing and troubleshooting hardware, software, and network related issues
- Provide 1st level Help Desk support
- Perform basic LAN and internetworking related activities
- Handle bench repairs and remedial maintenance
- Respond to and update calls from the National Dispatch/Call Management Center
- Communicate with customers to diagnose problems, establish E.T.A., and parts requirements
Requirements:
- Post-secondary education, including a University Degree or a Diploma from a recognized IT Program
- Minimum of A+ Certification
- Minimum of 1 year of field service experience performing IT hardware roll-outs, refreshes, and other deployment related activities
- Minimum of 1 year of experience providing deskside support
- Strong network, internetwork, and troubleshooting skills
- A self-starter who can manage multiple tasks
- Exceptional customer service skills
- Good English language communications and presentations skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Availability to work flexible work schedules
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