Technical Support

6 months ago

Markham, Canada BFG Enterprise Services Full time

**Technical Support - Command Centre Specialist**

**Role**: Responsible for providing second level technical assistance within the assigned region, providing high-end technical hardware and software support at the desktop, laptop, servers, storage units, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource in assisting users resolve high end technical issues. Support and train Field Service Technicians within the assigned region. Provide on-site troubleshooting and resolution of desktop problems. Responsible for advising and providing consultation, installation, training and technical assistance to the end-user community.

**Responsibilities and Duties**:

- Provide responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians, within assigned region.
- Act as primary third point of contact for desktop and laptop support and troubleshooting for the client company. Perform complex problem determination and resolution identifying hardware and software problems
- Install, configure and upgrade operating systems and software, using standard business and administrative packages.
- Remotely configure computers, network infrastructure and peripherals such as printers, scanners, and related hardware.
- Ensure all incidents are properly logged, triaged, routed, escalated and closed in accordance with pre-determined service levels and incident management processes.
- Perform trend analysis to highlight re-occurring incidents within the computing environment and work with the regional team to take corrective action.
- Assist with training staff in the use of standard business and administrative software, including work processing, spreadsheets, and database management, providing instruction or written documentation where required.
- Make hardware and software acquisition recommendations.
- Communicate changes, fixes and processes to the user community.
- Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems. Review and evaluate new desktop technology.
- Ensure that client's technology requirements and physical set-up and configuration of desktop hardware, software and local and network printers are accurately determined, documented and satisfied.
- On occasion, may be requested on short notice to travel to customers' sites within assigned region to resolve desktop issues
- Document desktop issues and problem resolutions undertaken
- Establish and maintain problem reporting and maintain technical documentation
- Escalate any outstanding and unresolved issues to the attention of Director, IT Technical Services and VP, Professional Services within prescribed time requirements as per service contracts.
- Assist in the development and maintenance of user training manuals and programs.
- Acquire and maintain current knowledge of all hardware and software technologies in use across the client company in order to provide technically accurate solutions to users.
- Reduce user downtime by providing new equipment or upgrades during slow periods or during off hours.
- Help to evaluate and test new hardware and software for effectiveness.
- Help to develop standards and policies for service level agreements. Ensure all help desk activities are adhered to as per service level agreements.

**Requirements**:

- College or University graduate of Computer Science or Computer Studies program
- 2-3 years of related Technical Support experience
- Working and advanced operating knowledge of IT hardware/equipment installation, testing and support
- Windows and Linux OS knowledge is an asset
- POS experience is a valuable asset
- Must possess strong customer service attitude and interpersonal skills
- Detail oriented with strong organizational skills
- Available and willing to work rotating shifts to support client company users with 24/7 service (this includes nights and weekends)

BFGLP

**Job Types**: Full-time, Permanent

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Application question(s):

- Are you able, willing and available to work rotational shifts to fully support our internal and external customers with 24/7 service?
- Do you have 2-3 years of related Technical Support experience (VMware VCSA. VMware ESXi, Windows Server 2016, SUSE Linux, RedHat Linux, Windows 10, AirWatch,/WS1 environment, iSCSI connection storage devices)
- Do you have working and advanced operating knowledge of IT hardware/equipment installation, testing, troubleshooting and support?
- Do you have a college diploma or university degree in Computer Science or Computer Studies program or equivalent experience?

**Experience**:

- related Technical Support: 2 years (required)

Work Location: In person

  • Technical Support

    1 week ago

    Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...

  • Technical Support

    7 months ago

    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Repair and troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units...

  • Technical Support

    10 hours ago

    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...

  • IT Technical Support

    6 months ago

    Markham, Canada TEK Group Full time

    **What you’ll do** - Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency - Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances. - Unpacks appropriate hardware...

  • Technical Support Specialist

    4 days ago

    Markham, Canada Burman and Fellows Group Full time

    **Technical Support Specialist** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Burman and Fellows Group Full time

    **Technical Support Specialist** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a technical resource...

  • Technical Support Specialist

    4 days ago

    Markham, Canada Omnify Lighting Full time

    **About Omnify** For over 15 years Omnify Lighting, a division of Lumify Inc., has been delivering lighting innovation for retail merchandising, and point-of-purchase display companies. Our flagship product is LumiSheet, a globally renowned patented backlit panel, which remains a core product within our architectural grade collection. Today Lumify is...

  • Technical Support Supervisor

    1 week ago

    Markham, Canada Newlink.Ca Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Maestro PMS Full time

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team! The Technical Support Specialist is responsible for troubleshooting and resolving Information...

  • Technical Support Specialist

    7 months ago

    Markham, Canada Maestro PMS Full time

    Are you a tech-savvy individual who is always up to date with the latest technology? Do you thrive in a fast-paced environment where no two days are the same? If this sounds like you, we are interested in hearing how you can add your talents to our growing team ! The Technical Support Specialist is a Hybrid position in the office 50% and working from home...

  • Technical Support Professional

    1 month ago

    Markham, Ontario, Canada EWS Group Full time

    We are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This entry-level role will have limited and specific duties initially and will contribute across all areas over time.Key Responsibilities:Troubleshoot client technical issues, including networking and permissions.Run SQL scripts and create queries to address...

  • Technical Support Specialist

    1 week ago

    Markham, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Technical Support Specialist **is responsible for troubleshooting a wide range of technical support requests providing timely resolution of hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software to remote offices as part of an ad-hoc request or...

  • Technical Support Specialist

    1 week ago

    Markham, Ontario, Canada telMAX Inc. Full time

    About the RoleAs a Technical Support Specialist at telMAX Inc., you will play a vital role in delivering exceptional customer service and technical support to our valued clients. Based in York Region with a hybrid working environment, this position is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products...

  • Technical Support Specialist

    7 months ago

    Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...

  • National Technical Support Specialist

    7 months ago

    Markham, Canada Toshiba Tec Canada Business Solutions Inc. Full time

    Toshiba Tec Canada Business Solutions Inc. is a subsidiary of Toshiba Tec Corporation, a global leader in office printing and retail solutions. Toshiba Tec Canada Business Solutions Inc. has offices across Canada to support our customers with world-class service. We empower our people to provide personalized services and solutions to help businesses express...

  • Technical Support Specialist

    2 weeks ago

    Markham, Canada Idealogical Systems Inc Full time

    When was the last time you ended your day with a smile? It's a great time to join our team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment and avoid downtown! Not only do we take pride in what we do, we have a few laughs, stay relatively casual, and take pride in knowing...

  • Technical Support Specialist

    1 week ago

    Markham, Canada DecisivEdge Full time

    **Responsibilities**: - Provide technical support to users for computer-related technical problems - Respond to end user inquiries and issues - Participate in internal and customer technology projects - Install and maintain service for all end user computing equipment as necessary, including Desktops (physical and virtual), networking equipment (including...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Advanced Mobile Payment Inc. Full time

    **AMP Inc.** Toronto, ON Department: Customer Success & Service Position: Full Time - Technical Support Specialist **THE OPPORTUNITY** At AMP, our vision is centered around “**Paying** well with others”, which means a deeply collaborative approach to payments, partnerships, and customer success. As a modern Fintech and transaction technology...

  • Technical Support Specialist

    7 months ago

    Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...

  • Technical Support Specialist

    1 week ago

    Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...