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Market Operations Manager

1 month ago

Burnaby, British Columbia, Canada Grainger Businesses Full time

Job Summary:

The Market Manager, Field Operations is a key leadership role responsible for driving customer service-related activities that support the execution of sales and service strategies within a designated geographic area. This role leads the activities to be the customer's first choice for products and services, managing market efforts for supporting sales growth and KeepStock engagements, as well as branch-specific activities.

Key Responsibilities:

  • Grow revenue and market share by developing a strategic plan with the sales team to meet or exceed incremental sales growth expectations.
  • Responsible for execution of Branch and Keepstock strategy at a market level within the field operations network.
  • Manages operating expenses to balance service and cost to serve while looking for ways to improve processes and remove non-value-added activities; full PnL ownership.
  • Lead assigned leaders (Branch and Keepstock) in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management, and customer satisfaction.
  • Lead assigned leaders (Branch and Keepstock) in their understanding, implementation, and execution of performance and operational excellence.
  • Lead assigned Keepstock leaders in the implementation, execution, and measurement of the Keepstock Services, ensuring all productivity goals are met or exceeded while maintaining customer accounts and the delivery of products on time utilizing key tools and metrics.
  • Identify emerging needs of customers and provide feedback to the Director, Field Operations.
  • Understand local market conditions and promote relevant service offerings that position Grainger to capture market share.
  • Collaborate across Sales, Supply Chain, and other key internal stakeholders to ensure operational excellence and exceed customer expectations.
  • Proactively drive partnership opportunities with local sales and service leadership to support customer growth.
  • Accountable to growing revenue in new and existing Keepstock accounts year over year.

Requirements:

  • Minimum of 5-7 years progressive experience managing a large branch and/or other large business and teams.
  • Strong leadership skills with teambuilding and coaching skills to coach, develop, and grow team members.
  • Demonstrated relationship-building and communication skills developed through prior experience in a sales and customer service role.
  • Innovative thinker with the ability to streamline work processes, reduce costs, and improve operational excellence.
  • Must be a change agent with the capability to influence and lead a team through periods of rapid change and growth.
  • Proven ability to attract, develop, and retain superior talent and build high-performing and engaged teams.
  • Driven to win with a continuous improvement mindset to constantly look for ways to help Grainger beat the competition.
  • Strong organizational and time management skills with the ability to multi-task.
  • Proven customer-focused leadership with a high sense of urgency and consistently delivers on commitment and expectations.
  • Professional demeanor and ability to work with all levels externally, as well as internally.
  • Knowledge of the local market and previous sales experience would be an asset.
  • Proficient computer skills and aptitude in an SAP environment.
  • Completion of post-secondary diploma or degree, preferably in Business or equivalent business experience.
  • Strong business acumen, including an understanding of financial operating statements and key drivers.
  • Possession of a valid driver's license and ability to travel to various branch locations and customer sites within the designated geographic area.

What We Offer:

  • Competitive salary range of $110,000 - $130,000.
  • Bonus eligibility.
  • Medical, dental, vision, and prescription drug coverage.
  • Paid time off (PTO) and up to 12 company holidays per year.
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
  • Educational & Professional Membership Fee Assistance program.
  • Employee discounts, team member perks, and more.

About Grainger Businesses:

Grainger Businesses is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Why Join Us:

We're a Great Place to Work-Certified company, and we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. We offer a welcoming workplace that enables you to learn, grow, and make a difference by keeping businesses running and their people safe.