IT Support Specialist

2 weeks ago

Markham, Ontario, Canada Hyundai Full time

About Hyundai Canada

Hyundai Auto Canada Corp. is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers.

Job Summary

We are seeking a highly skilled and bilingual IT Support Specialist to join our team. As a key member of our IT department, you will provide support on a variety of IT systems, including software and hardware to both internal and external customers.

Key Responsibilities

  • Provide support on IT systems, including software and hardware to internal and external customers.
  • Perform software and hardware support and maintenance at the desktop level.
  • Triage all types of support requests while ensuring all service level SLAs are met.
  • Deploy desktops and peripherals.
  • Troubleshoot to determine and resolve the root cause of many hardware or software malfunctions at the desktop level as well as, occasionally, at the network and server level.
  • Perform moves, adds, changes of computer equipment.
  • Provide user support on business applications.
  • Provide end-user support on business communications and all communication systems (e.g. telephone, cell phone, e-mail).
  • Perform other duties as required (e.g. inventory management, create and maintain internal and external documentation).
  • Participate in infrastructure (network and servers) routine maintenance, changes and projects.
  • Perform all duties while ensuring SLAs are met.

Requirements

  • Completion of a relevant secondary school diploma and college, e.g., diploma / certificate / trade license, or an equivalent combination of experience and education.
  • 2-5 years of relevant experience in same or similar function with automotive experience being desirable.
  • Bilingualism Required: English and French.
  • Knowledge of Desktops security best practices.
  • Knowledge of ITIL best practices and the Service Desk role in the ITIL framework Knowledge of the following technologies and services: MS Windows Network services: Active Directory, DNS, DHCP.
  • Experience with Office 365, Exchange 2016, Windows File Shares, and Windows update.
  • Experience with HW install and troubleshooting, OS and applications installation and troubleshooting specifically: Windows, 10, 11, Office, Internet Explorer, other desktop software and applications.
  • Mobile devices and smart phones - configuration and troubleshoot.
  • Desktop management tools and utilities: Symantec End Point Protection, Microsoft System Center Configuration Manager and In Tune, including developing packages and managing deployments.
  • Experience with providing onsite meeting support including TV's, Projector, Web Cams, Mic's and virtual meeting tools: Teams, Zoom, Web-Ex and traditional style video conference devices.
  • Experience with JIRA Service Management ticketing system is a plus but not required.
  • Highly developed skills in customer service is a must.

What Hyundai Canada Can Offer You

  • Award-Winning Work Culture
  • Health Benefits Start Day One
  • Vehicle Leasing Program
  • Flexible start times and Hybrid working environment
  • RRSP Matching
  • Maternity and Parental Leave Top-Up
  • Career Development and Mentoring Program
  • Tuition Reimbursement Support

What Happens Next

The first round of candidates will be reviewed on or before October 10, 2024. All applicants prior to the review date will receive a Plum Assessment to complete to help us learn more about what drives you.

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