Regional Operations Manager

4 weeks ago

Vancouver, British Columbia, Canada EightSix Network Full time
Job Title: Regional Operations Manager

About the Role:

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at EightSix Network. As a key member of our National Leadership Team, you will be responsible for driving sustainable and profitable growth for your region, leading a team of 45 employees, and collaborating with our national senior leadership team to identify industry trends and strategic growth opportunities.

Key Responsibilities:

  • Lead and be accountable for the overall operating performance of your region.
  • Champion the development, implementation, and sustainability of a regional vision and strategic plan.
  • Provide leadership to your regional team, focusing on developing and maintaining a culture centered on people, customer service, and industry best practices.
  • Develop, monitor, and administer national operations programs within your region to ensure efficiency and profitability.
  • Collaborate with our national senior leadership team to identify industry trends and strategic growth opportunities, driving the execution of sales strategies and plans with your region's Sales team.
  • Collaborate with our national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
  • Champion our Health and Safety initiatives and commitments throughout your region, leading by example and ensuring Health and Safety remains a top priority.
  • Achieve established KPIs and financial annual operating plan (AOP) objectives, focusing on top-line growth.
  • Execute our strategic business plan centered on sales growth, cost management, and people management.
  • Ensure customer service commitments and standards are upheld across your region.

Opportunities:

  • Lead and navigate your team through transformational change, leveraging recent leadership, organizational, and operational changes.
  • Create and drive a business vision and strategy, mobilizing your team towards a cultural shift focused on customer service, people, and growth.
  • Be part of an organization that aims to build profitable and sustainable growth, aligning and developing the best talents.
  • Drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

Requirements:

  • A Bachelor's degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations, and customer service-focused environment.
  • A proven track record in managing a sizeable profit center, with direct responsibility for Operations.
  • Experience in establishing and managing individual and team performance metrics.
  • A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change and operational optimization change initiatives.

Competencies and Attributes:

  • Able to establish and maintain relationships with people at all levels, promoting a collaborative environment through diplomatic handling of situations.
  • Comfortable working and collaborating across an organization, capable of leading through influence within a matrix structure.
  • A results-oriented leader, clearly defining mutual expectations of self and others, and taking appropriate actions to ensure obligations are met.
  • A strategic thinker with the ability to establish clear team direction, balancing the need for a hands-on and detailed approach to tactical implementation.
  • Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and a strong desire to succeed among team members.

Compensation:

Annual salary range: CAD $89,000.00 to CAD $120,000.00. Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility.

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