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Industrial Sales Specialist
2 months ago
We are seeking a highly skilled and customer-focused Industrial Sales Specialist to join our team at Dodge Industrial, Inc. As an ISR, you will play a critical role in providing exceptional customer service and supporting the sales growth of our mechanical power transmission products.
Key Responsibilities- Facilitate the entire order process for distributors, OEMs, and sales engineers, including quoting and order entry.
- Act as a liaison between customers and field sales, communicating with manufacturing, engineering, product management, and warehousing teams.
- Expedite shipment of orders by coordinating with multiple Dodge manufacturing facilities and freight carriers.
- Provide timely and effective solutions to customer issues, including troubleshooting and complaint resolution.
- Manage a high volume of incoming calls and maintain accurate records of customer interactions.
- Stay up-to-date with ongoing training on systems, products, and processes to ensure technical knowledge and expertise.
- Support the sales team by filling in for teammates' customers when they are away and identifying productivity improvement areas.
- Adhere to facility and department rules and procedures, maintaining a well-organized digital record system.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong technical knowledge and ability to learn new systems and processes.
- Excellent customer service skills and ability to build strong relationships with customers.
- Ability to work independently and as part of a team.
