Growth Manager

4 weeks ago

Toronto, Ontario, Canada SpotHero Full time

About the Role:

We are seeking a highly skilled Growth Manager to join our team at SpotHero. As a Growth Manager, you will be responsible for driving revenue growth through relationship building and engagement with our parking partners. You will analyze and optimize SpotHero's parking supply across assigned markets, balance partner needs with SpotHero offerings, and develop and nurture productive long-term client and industry relationships.

Key Responsibilities:

  • Analyze and optimize SpotHero's parking supply across assigned markets.
  • Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
  • Develop and nurture productive long-term client and industry relationships.
  • Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
  • Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero's supply.
  • Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues.
  • Onboard and train new clients. Empower clients to manage their day-to-day requests (including but not limited to incorrect rates and refunds) via SpotHero's various account management tools.
  • Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
  • Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
  • Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
  • Host or travel to client meetings, events, and social gatherings.
  • Attend industry-related conferences and tradeshows, when applicable. Represent SpotHero and build brand awareness. Stay current on industry trends. Identify and research prospective leads to approach during the event. Build and strengthen relationships with clients through attending social events.
  • Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
  • Group sell with Product Specialists.

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