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Hearing Care Specialist
2 months ago
Amplifon is a global leader in hearing care, dedicated to empowering people to rediscover the emotions of sound. We are expanding in the Canadian market and seeking a talented Client Care Coordinator to join our team.
Job SummaryThe Client Care Coordinator will be responsible for delivering exceptional customer care, guiding the customer journey, and ensuring a seamless experience for our clients. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Provide personalized customer care, setting expectations and guiding the customer journey
- Manage scheduling and confirmation of appointments for new and existing customers
- Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information
- Convert outbound and inbound calls into appointments and drive marketing campaigns
- Maintain accurate customer database and financial records
- Educate customers on Amplifon programs, products, and services
- Maintain efficient clinic operations and collaborate with colleagues to create a welcoming and high-performing clinic culture
- Competitive compensation and incentive bonus opportunities
- Robust benefits package, including company RRSP match and paid time off
- Continuous professional development and growth opportunities
- Award-winning employee experience and a chance to make a meaningful impact in the lives of our customers
- High school diploma or equivalent
- Diploma in business or medical administration preferred
- Minimum years of administrative experience, preferably in a medical setting
- Minimum years of customer service experience
- Knowledge of the hearing aid industry preferred
Amplifon is committed to fostering an inclusive and accessible environment where all employees and members of the public feel valued and respected. We welcome applications from diverse candidates and are dedicated to building a workforce that reflects the diversity of the public and communities we serve.