High Net Worth Claims Director

3 weeks ago

Oakville, Ontario, Canada Aviva Full time

Unlock your potential as a High Net Worth Claims Leader at Aviva, where you’ll drive team performance and deliver our strategy with passion and expertise.



Key Responsibilities:


  • Create and maintain a high-performance culture by role modeling behaviors that build trust and respect.
  • Assess people’s capabilities and development needs in accordance with the Career and Capability Framework.
  • Understand and strengthen team capabilities through in-work coaching and development.
  • Have honest and constructive performance conversations with our people, set clear direction and goals, and give frequent feedback to ensure business unit goals are achieved.
  • Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
  • Customer demand analysis – assist in identifying and solving the root cause of ‘waste and failure’.
  • Understand our risk environment and apply risk management controls proportionately.
  • Make decisions using data, observe the environment to identify performance blockers/barriers, and use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer’s journey.
  • Participate in the Quality Assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
  • Take full responsibility for the results of your team, how they contribute to the overall company’s performance, and understand the consequence and impact of key decisions you make.
  • Clearly articulate and effectively communicate the link between our strategy and team goals.
  • Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.
  • Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year-on-year improvement in our business performance.
  • Expert understanding of the claims experience while understanding the technical strategic direction for the claims file.
  • Collaborate with Underwriting, ARMS, brokers, and other internal and external stakeholders to ensure customer needs are met.


What You’ll Bring:


  • University Degree or College Diploma
  • CIP and/or FCIP Industry designation is considered an asset
  • 2+ years of proven leadership experience
  • Technical competence in Personal Lines Property and Auto insurance
  • Prior experience in High Net Worth is an asset
  • Second language would be an asset
  • Excellent verbal and written communication skills
  • Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
  • Ability to identify, measure, and develop the performance of individuals and broader teams using data.
  • The ability to motivate and inspire our people to deliver against our strategy and goals.
  • Proficiency with Guidewire ClaimCenter, Excel, PowerPoint, Mitchell, and Xact Analysis
  • Sound decision-making and problem-solving skills
  • Role model our values: Care, Commitment, Community, Confidence
  • Your enthusiasm is infectious, and you challenge the status quo, find solutions to problems, and go the extra mile for our customers and people


What You’ll Get:


  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
  • Exceptional Career Development opportunities.
  • We’ll support your professional development education.
  • Hybrid working model

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process, including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.


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