High Net Worth Claims Leadership Position

3 weeks ago

Oakville, Ontario, Canada Aviva Full time

At Aviva, we're looking for a talented Claims Leader to join our team. As a Claims Leader, you'll play a key role in driving team performance and delivering our strategy. You'll have a passion for solving problems and removing barriers to help people perform at their best.

Key Responsibilities:

  • Create and maintain a high-performance culture by role modeling behaviors that build trust and respect.
  • Assess people's capabilities and development needs in accordance with the Career and Capability Framework.
  • Understand and strengthen team capabilities through in-work coaching and development.
  • Have honest and constructive performance conversations with our people, set clear direction and goals, and give frequent feedback to ensure business unit goals are achieved.
  • Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
  • Customer demand analysis – assist in identifying and solving the root cause of 'waste and failure'.
  • Understand our risk environment and apply risk management controls proportionately.
  • Make decisions using data, observe the environment to identify performance blockers/barriers, and use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer's journey.
  • Participate in the Quality Assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
  • Take full responsibility for the results of your team, how they contribute to the overall company's performance, and understand the consequence and impact of key decisions you make.
  • Clearly articulate and effectively communicate the link between our strategy and team goals.
  • Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.
  • Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year-on-year improvement in our business performance.
  • Expert understanding of the claims experience while understanding the technical strategic direction for the claims file.
  • Collaborate with Underwriting, ARMS, brokers, and other internal and external stakeholders to ensure customer needs are met.

Requirements:

  • University Degree or College Diploma.
  • CIP and/or FCIP Industry designation is considered an asset.
  • 2+ years of proven leadership experience.
  • Technical competence in Personal Lines Property and Auto insurance.
  • Prior experience in High Net Worth is an asset.
  • Second language would be an asset.
  • Excellent verbal and written communication skills.
  • Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
  • Ability to identify, measure, and develop the performance of individuals and broader teams using data.
  • The ability to motivate and inspire our people to deliver against our strategy and goals.
  • Proficiency with Guidewire ClaimCenter, Excel, PowerPoint, Mitchell, and Xact Analysis.
  • Sound decision-making and problem-solving skills.
  • Role model our values: Care, Commitment, Community, Confidence.
  • Your enthusiasm is infectious, and you challenge the status quo, find solutions to problems, and go the extra mile for our customers and people.

What You'll Get:

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
  • Hybrid working model.

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