Auto Body Repair Customer Service Specialist
2 days ago
As an Auto Body Repair Customer Service Specialist at Boyd Autobody & Glass, you will be responsible for delivering exceptional customer experiences while providing administrative support to the Repair Facility Team.
About the Role
This is a fast-paced environment where multitasking and attention to detail are essential. You will be scheduling appointments, managing working relationships with customers and Insurance Partners, and ensuring timely retrieval of insurance assignments. Your goal will be to provide consistent execution of our WOW plan and ensure that all components of administrative support are met.
Key Responsibilities
• Schedule appointments for vehicle repair using our Daily Demand Capacity Planner, ASE schedule, and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to dissemble vehicles for repairs.
• Prepare RO (repair order) work packets consisting of QC checklists, work orders, parts lists, and windshield tags.
• Record all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
• Confirm car rental information and update ASE with rental car usage information.
• Manage ARMS throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
Requirements
• High School Diploma
• Minimum 1 year's experience in a similar role
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience
Compensation Details
We offer a competitive salary range of $36,000 - $38,000 per year, commensurate with skill, education, and experience.
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