Customer Service Team Member

4 days ago


Winnipeg, Manitoba, Canada Boyd Autobody & Glass Full time
Job Summary

The Customer Service Representative is responsible for delivering exceptional customer experiences. They foster strong relationships with customers and Insurance Partners while providing comprehensive administrative support to the Repair Facility Team.

Main Responsibilities:

  • Ensure consistent implementation of the WOW (Wow Operating Way) plan.
  • Schedule appointments for vehicle repairs using the Daily Demand Capacity Planner, ASE schedule, and proper scripting.
  • Timely retrieve insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
  • Prepare RO (repair order) work packets consisting of QC (quality control) checklists, work orders, parts lists, and windshield tags.
  • Record all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
  • Confirm car rental information and update ASE with rental car usage information.
  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.

Education and/or Experience Requirements:

  • High School Diploma
  • Minimum: 1 year's experience in a similar role
  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience

Required Skills/Abilities:

  • Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Compensation Details:

Salary: $36,000 - $38,000/year

Compensation is commensurate with skill, education, and experience.



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