Customer Service Representative

3 weeks ago


Ottawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Description:

We are seeking a highly motivated Customer Service Representative to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will have the chance to develop your skills and knowledge in banking and finance, while working with a diverse group of colleagues who share your passion for delivering legendary customer experiences.

Your Key Responsibilities:

  • Provide exceptional customer service through phone calls, ensuring that customers' needs are met and resolved efficiently;
  • Work collaboratively with colleagues to achieve team goals and objectives;
  • Develop and maintain knowledge of TD's products and services to provide accurate advice to customers;
  • Participate in ongoing training and development programs to enhance your skills and knowledge;
  • Meet performance metrics and targets, including customer satisfaction scores and quality standards.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading financial institutions, with a strong commitment to customer service and community involvement. Our goal is to be the better bank, and we are dedicated to delivering exceptional customer experiences through our people, processes, and technology.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year, depending on experience;
  • Opportunities for career growth and advancement within the company;
  • A comprehensive benefits package, including health and dental insurance, retirement savings plan, and paid time off;
  • A dynamic and supportive work environment, with opportunities to collaborate with colleagues from diverse backgrounds;
  • Access to ongoing training and development programs to enhance your skills and knowledge.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us by email or online application portal.



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