IT Help Desk Specialist

3 weeks ago


Whitby Southeast, Canada SIMNET Inc Full time

Company Overview

SIMNET Inc. is a dynamic and rapidly growing technology company that revolutionizes the way businesses operate. With a mission of creating innovative solutions, we seek talented individuals to join our team.

Job Description

As an IT Help Desk Specialist, you will be the first point of contact for many clients, handling technical support and troubleshooting tasks with superb skills. You will work on-site with our client to complete a large project, collaborating with various applications and tools to ensure seamless operations.

Required Skills and Qualifications

  • Computer and Server Hardware: Strong understanding and hands-on experience with computer and server hardware, including configuration and maintenance.
  • Basic Networking and Routing Protocols: Knowledge of basic networking and routing protocols, such as DNS, TCP/IP, ports, and protocols (HTTP, HTTPS).
  • Windows Server and Microsoft Active Directory: Experience working with Windows Server (multiple versions) and Microsoft Active Directory, Exchange, and O365.
  • Exceptional Communication Skills: Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.
  • Documentation Skills: Strong documentation skills, maintaining timely and accurate helpdesk records using the ticketing system.
  • Qualifications: College diploma or university degree in computer science, 1+ years of solid IT help desk skills, and experience in managed services (MSP) or value-added reseller (VAR) environment preferred.

Benefits

  • Extended Health and Dental Care: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
  • Group RRSP Matching Program: Simnet offers a group RRSP matching program, helping employees plan for their financial future.
  • Health Spending Account: Access to a health spending account to choose how you spend your health care dollars.
  • Continuing Education Opportunities: We offer opportunities for professional development, such as training programs or tuition reimbursement, encouraging employees to grow their skills and advance their careers.
  • Work-from-Home Options: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
  • On-site Parking: On-site parking provided, reducing stress and saving time.
  • Casual Dress Code: Ditching the stuffy business attire, employees can wear comfortable clothing, creating a more relaxed and enjoyable work environment.
  • Free Snacks and Drinks: Providing an array of snacks and beverages to keep employees energized and motivated throughout the day.
  • Company Events and Outings: Multiple company-sponsored events throughout the year, such as holiday parties or team-building activities.

With a strong focus on customer satisfaction and employee growth, we believe providing excellent service is key to creating a valuable and enduring company. Join us at SIMNET Inc. and contribute to shaping the future of technology



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