Customer Service Representative
3 weeks ago
At Techtronic Industries, we're passionate about empowering our customers to succeed. As a Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our valued customers.
Job Summary:
As a Customer Service Representative, you'll be responsible for providing best-in-class service to our customers, both internally and externally. You'll be the face of our company, and your exceptional communication skills, attention to detail, and problem-solving abilities will make all the difference.
Key Responsibilities:
- Deliver best-in-class service to our customers, ensuring their needs are met and exceeded.
- Perform counter procedures, including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
- Maintain accurate records, process monetary transactions, and assist with inventory management as required.
- Prioritize in-branch repairs and conduct warranty assessments and instant tool replacements.
- Showroom merchandising and stock replenishment.
- Continuously develop and maintain strong product knowledge.
Requirements:
- Effective business communication skills, initiative, and organizational skills.
- Outgoing and excels in end-user engagement and conflict resolutions.
- Strong computer skills.
- Strong attention to detail and ability to stay organized.
- Team-oriented and capable of working independently.
- Experience with electric tools is a strong asset.
- High school diploma.
What You'll Get:
- Competitive base salary and bonus structure.
- Health Benefits Coverage, including Vision Care, and Dental Care.
- $500 yearly renewing Wellness Program, paid time off, and award-winning culture.
- Registered Retirement Savings Plan with Employer Matching Contributions.
- And much, much more.
About Techtronic Industries:
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