Customer Service Representative

3 weeks ago


Vaughan, Ontario, Canada Techtronic Industries Full time

At Techtronic Industries, we're passionate about empowering our customers to succeed. As a Customer Service Representative, you'll play a vital role in delivering exceptional service and support to our valued customers.

Job Summary:

As a Customer Service Representative, you'll be responsible for providing best-in-class service to our customers, both internally and externally. You'll be the face of our company, and your exceptional communication skills, attention to detail, and problem-solving abilities will make all the difference.

Key Responsibilities:

  • Deliver best-in-class service to our customers, ensuring their needs are met and exceeded.
  • Perform counter procedures, including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.
  • Maintain accurate records, process monetary transactions, and assist with inventory management as required.
  • Prioritize in-branch repairs and conduct warranty assessments and instant tool replacements.
  • Showroom merchandising and stock replenishment.
  • Continuously develop and maintain strong product knowledge.

Requirements:

  • Effective business communication skills, initiative, and organizational skills.
  • Outgoing and excels in end-user engagement and conflict resolutions.
  • Strong computer skills.
  • Strong attention to detail and ability to stay organized.
  • Team-oriented and capable of working independently.
  • Experience with electric tools is a strong asset.
  • High school diploma.

What You'll Get:

  • Competitive base salary and bonus structure.
  • Health Benefits Coverage, including Vision Care, and Dental Care.
  • $500 yearly renewing Wellness Program, paid time off, and award-winning culture.
  • Registered Retirement Savings Plan with Employer Matching Contributions.
  • And much, much more.

About Techtronic Industries:



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