Telecommunications Team Lead

22 hours ago


Sudbury, Ontario, Canada The Mobile Shop Full time
About The Mobile Shop:

The Mobile Shop is dedicated to connecting Canadians with the latest and most innovative mobile devices, rate plans, and home services. Our dynamic team of Mobilists, including Wireless Store Managers and Sales Representatives, strive to exceed expectations by providing unparalleled insights and customer service at each retail store location.

We are seeking a talented leader to support and elevate our team of Mobilists. As a key member of our team, you will be responsible for leading a dynamic team, driving sales success, and delivering an exceptional in-store experience for customers.

Key Responsibilities:
  • Leading and motivating a team of Wireless Sales Representatives to achieve sales targets and objectives.
  • Participating in engaging customers in sales activities as part of daily responsibilities.
  • Providing ongoing training, coaching, and development to improve skills, product knowledge, and customer service abilities.
  • Developing and implementing sales strategies to drive revenue growth, increase market share, and achieve business objectives.
  • Maintaining high levels of customer satisfaction by resolving escalations and ensuring excellent service delivery.
  • Managing inventory levels and minimizing shrinkage and inventory turnover.
  • Adhering to store level budgets by effectively managing expenses and labor costs.

Benefits:
  • A competitive compensation package including a base salary of $80,000 - $100,000 per year.
  • Career advancement opportunities with comprehensive training and development programs.
  • A supportive work environment that values diversity, equity, and inclusion.
  • An employee referral program with exclusive benefits and rewards.
  • A comprehensive group benefits package, including medical, dental, and vision coverage.

Salary Range:
$80,000 - $100,000 per year.

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