Student Financial Services Coordinator

4 weeks ago

Toronto, Ontario, Canada Toronto Metropolitan University Full time
About Toronto Metropolitan University

Toronto Metropolitan University is a comprehensive innovation university that values equity, diversity, and inclusion. We are committed to creating a campus community that is inclusive of our student and employee population.

About the Office of the Registrar

The Office of the Registrar is a key contributor to the university's bold vision, providing innovative systems and structures to support student success. Our team is dedicated to delivering exceptional service and support to students, faculty, and staff.

The Opportunity

We are seeking a highly skilled Coordinator, Student Financial Services Systems to join our team. This role will provide day-to-day oversight of operations related to systems within the Student Financial Services unit, with a focus on exemplary service and successful distribution of work to ensure client service demands are met.

The successful candidate will ensure accuracy and integrity of data received and sent to the Ministry of Colleges and Universities (MCU) into/out of Student Administrative Systems (SAS). This role will also provide module training, coordinate system upgrades, testing and installation of SAS bundles, tools and patches, and oversee security access.

The Coordinator will work closely with RO departments to develop or resolve process problems and coordinate communication between departments for business requirements.

Qualifications
  • Completion of a post-secondary degree in business, information technology, computer science, or a related field.
  • Advanced Excel and power queries experience required.
  • A minimum of 3 years of relevant experience in a systems role, preferably academic in nature, involving high level of customer service with student financial assistance experience or in a related area.
  • Experience with Student Administrative Systems, with preference to Oracle and PeopleSoft.
  • Experience with OSAP, out-of-province, and U.S. government student aid; including explaining in simple language loan terms and conditions to clients, government student loans process, and alternate funding.
  • Proficiency in front-end technologies, including CSS, HTML, JavaScript, and modern web frameworks.
  • Proficiency in unit, integration, and smoke testing to ensure software quality and reliability
  • Experience coordinating day-to-day operations.
  • Ability to research, analyze, and interpret government and academic policies and procedures etc.
  • Ability to develop processes, guidelines, documentation etc.
  • Ability to evaluate end-user needs, business process approaches, and development of metrics.
  • Strong listening, comprehension, and requirements-gathering skills with attention to detail.
  • Excellent verbal and written communication skills, to discuss technical issues with non-technical people and business process issues with technical people.
  • Strong organizational and time management skills.
  • Demonstrated initiative and self-direction to learn new technologies, tools and processes; support others in various systems; and research and use new tools.
  • Strong oral and written communication skills, including the ability to effectively communicate technical concepts to stakeholders.
  • Strong interpersonal skills.
  • Strong working knowledge of Microsoft Office suite (Word, Excel, etc.) and Google Suite (Docs, Sheets, Forms, etc.).
  • Ability to maintain confidentiality, and discretion and act with tact and diplomacy.
  • Knowledge of current IT best practices, technologies, and regulatory/compliance standard.
  • Commitment and working knowledge to support TMU's principles of equity, diversity, and inclusion (EDI), and the Accessibility for Ontarians with Disabilities Act (AODA).
  • Knowledge and willingness to learn about how principles of EDI informs and shape the work of the RO to build a campus community inclusive of TMU's student and employee population.

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