Customer Experience Evaluator

4 weeks ago

Toronto, Ontario, Canada Brand Momentum Full time

Position Summary:

We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Evaluator, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.

Key Responsibilities:

  • Visit assigned locations and conduct evaluations as per guidelines.
  • Evaluate customer service, product quality, and overall experience.
  • Observe and report on employee interactions, store cleanliness, product displays, and compliance with company standards.
  • Complete detailed and accurate reports based on your observations within specified deadlines.
  • Maintain confidentiality of assignments and the identity of the companies being evaluated.
  • Provide constructive feedback to improve service standards.

Qualifications:

  • Strong attention to detail and keen observational skills.
  • Excellent written and verbal communication abilities.
  • Ability to work independently and manage time effectively.
  • Flexibility to travel to various locations as required.
  • Reliable access to transportation.
  • Basic computer skills for report submission.
  • Previous experience in customer service or a related field is an asset but not required.

What We Offer:

  • A flexible work schedule with assignments based on your availability.
  • Competitive pay based on assignment complexity and duration.
  • The opportunity to contribute to the improvement of customer service and operational practices.
  • Support and training to ensure success in your role.

Our Culture:

At Brand Momentum, we value integrity, respect, empowerment, commitment, fun, and flexibility. We are committed to providing accommodations for people with disabilities and fostering a vibrant and fun culture.

  • Customer Experience Evaluator

    4 weeks ago

    Toronto, Ontario, Canada Brand Momentum Full time

    Position Summary:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Evaluator, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...

  • Customer Experience Director

    1 month ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a pioneering digital lender dedicated to simplifying the borrowing process for individuals across Canada. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Brand Momentum Full time

    Position Summary:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Specialist, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...

  • Customer Service Representative

    5 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Brand Momentum Full time

    Position Overview:We are seeking a detail-oriented and reliable individual to conduct undercover evaluations of various businesses, including retail stores, restaurants, and service providers. As a Customer Experience Specialist, you will play a crucial role in helping our clients enhance their customer service and operational efficiency.Key...

  • Customer Service Representative with Bilingual Skills

    1 week ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Multilingual Sales Representative

    4 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Evaluations Specialist

    2 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Evaluation and Research in Public HealthAt the Canadian Red Cross, we are seeking an Evaluations Specialist to join our team. In this role, you will be responsible for the end-to-end evaluation of our multi-partner projects. This includes developing participatory evaluations, planning data collection, monitoring and analysis, and knowledge mobilization. You...

  • Evaluation Specialist

    4 weeks ago

    Toronto, Ontario, Canada Canadian Red Cross Full time

    Job Title: Evaluation SpecialistAt the Canadian Red Cross, we are seeking an experienced Evaluation Specialist to join our team. As a key member of our evaluation team, you will be responsible for designing and implementing evaluations that support our organization's mission and goals.Key Responsibilities:Develop and implement participatory evaluation...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Visier, Inc Full time

    Unlock the Power of People AnalyticsVisier, Inc. is a leader in people analytics, and we're seeking a talented individual to join our team as a Customer Trainer. In this role, you'll play a critical part in helping our customers realize the full value of our solutions.About the RoleAs a Customer Trainer, you'll be responsible for delivering instructor-led...

  • Customer Experience Specialist

    4 weeks ago

    Toronto, Ontario, Canada Visier, Inc Full time

    Transforming Customer Outcomes through Expert TrainingAt Visier, Inc., we're dedicated to empowering our customers to achieve their full potential. As a Customer Trainer, you'll play a pivotal role in delivering exceptional learning experiences that drive business results.Key Responsibilities:Design and deliver instructor-led training sessions to customers...

  • Customer Experience Representative

    2 weeks ago

    Toronto, Ontario, Canada Mintz Global Screening Full time

    Position Summary:The Service Delivery Specialist is responsible for interacting with clients and providing support to ensure the smooth handling of any concerns or issues. They will act as a liaison between clients, external applicants and others to ensure effective operation of our division.Responsibilities:Provide customer support to clients via phone or...

  • Customer Experience Specialist

    5 days ago

    Toronto, Ontario, Canada Visier, Inc Full time

    About Visier, Inc.We are a leader in people analytics and believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way organizations make decisions, elevating employees and driving better business outcomes.Our growth story is an exciting new chapter, and we're seeking talented individuals to help both Visier and our...

  • Customer Experience Architect

    3 days ago

    Toronto, Ontario, Canada Forethought Full time

    Forethought is a pioneering Generative AI company revolutionizing customer service solutions. We're on a mission to make every interaction between humans and organizations faster and more intelligent.We're tackling a $30B+ market opportunity, and we're assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you'll work...

  • Customer Experience Specialist

    3 days ago

    Toronto, Ontario, Canada Brand Momentum Full time

    Job DescriptionWe are seeking a detail-oriented and reliable Customer Experience Specialist to join our team on a part-time, contract basis. As a key member of our mystery shopping team, you will be responsible for conducting undercover evaluations of various businesses, including retail stores, restaurants, and service providers.Key Responsibilities:Conduct...

  • Vocational Evaluator Position

    1 month ago

    Toronto, Ontario, Canada Lifemark Full time

    Vocational Evaluator OpportunityWe are seeking a skilled Vocational Evaluator to support unemployed individuals in Ontario, Canada. As a Vocational Evaluator, you will play a vital role in helping Canadians achieve employment by assessing their vocational potential, identifying employment barriers, and providing rehabilitation plans.Key...

  • Senior Customer Experience Manager

    1 week ago

    Toronto, Ontario, Canada Loopio Full time

    At Loopio, we're looking for a skilled Customer Enablement Manager to join our Enablement Services team. As a key member of our team, you'll be responsible for onboarding new customers and ensuring they get the most out of our platform.Key ResponsibilitiesDevelop and deliver customized onboarding plans for each customer, ensuring they have a seamless...

  • Customer Experience Solutions Strategist

    1 week ago

    Toronto, Ontario, Canada Forethought Full time

    Forethought, a leading Generative AI company, is revolutionizing customer service solutions. As a Solutions Engineer, you'll be part of a world-class team that transforms the customer experience.We're tackling a $30B+ market opportunity and need talented individuals to help us succeed. In this role, you'll work closely with Sales, Implementation, Customer...

  • Academic Content Evaluator

    1 week ago

    Toronto, Ontario, Canada University of Toronto Full time

    As an Academic Content Evaluator at the University of Toronto, you will play a vital role in ensuring the quality and accuracy of academic dossiers for PhD candidates and postdoctoral fellows.The estimated annual salary for this position is $71,227.54, which includes CUPE minimum salary rates plus vacation pay.About the PositionWe are seeking a highly...

  • Director of Research and Evaluation

    4 weeks ago

    Old Toronto, Ontario, Canada Pine River Institute Full time

    Research and Evaluation DirectorPine River Institute is seeking a highly skilled Research and Evaluation Director to join our management group. The ideal candidate will have a strong background in designing and leading applied research programs, as well as experience in conceptualizing and preparing reports, articles, and proposals related to adolescent...