Airborne Technical Support Engineer
3 weeks ago
We are seeking a skilled Technical Support Representative to provide exceptional technical liaison activities between all departments of Airbus Helicopters Canada and its customers.
The ideal candidate will effectively manage customer interests on technical matters, customer support, service, and sales through sound technical advice, tracking important customer information, and providing customer intelligence.
This role requires interacting with all levels of customers, from owner/operators to service technicians, in a customer-excellence centric environment.
Key Responsibilities:- Technical Support: Assist customers with troubleshooting, provide information, documentation, repair requests, and technical requests.
- Support AHCA Technical Representatives, Service-centers, and helicopter operators, and interface with OEMs involving product improvement and development of optional equipment.
- Explain and resolve technical issues over the phone and during on-site visits.
- Accurately and promptly report customer issues into the Airbus WEBTEK database for tracking and reporting on service data.
- Collect incident/accident information and prepare reports on a timely basis for effective management and operational decisions.
- Monitor and report on all open issues with expediency to ensure high levels of customer service.
- Education: College Diploma in Aircraft Maintenance or a related field.
- Experience: 10 years' experience on Airbus Helicopter products, preferably with multiple types.
- Knowledge, Skills, and Demonstrated Capabilities: Professional written, presentation, and verbal communication; evaluating and interpreting contracts, data deliverables, and procedures; independent planning and organization; working with cross-functional teams and customers in a fast-paced environment.
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