Multilingual Crisis Intervention Team Lead
1 month ago
Donna Cona Inc. is seeking a seasoned and empathetic leader to spearhead its crisis intervention team as a Multilingual Crisis Intervention Team Lead.
The ideal candidate will possess a Master's degree in Social Work, Psychology, or a related field, along with registration in a Professional Organization as a Social Worker, Counselor, Therapist, etc.
A minimum of three years' experience working in a Crisis Line environment, coupled with a minimum of three years' experience working with Indigenous Issues, is essential.
The successful candidate will also have a minimum of three years' experience managing employees, exceptional customer service skills, and the ability to communicate and write in English and French (Bilingual).
In addition to these requirements, proficiency in Cree, Inuktitut, Ojibway, or any other indigenous language is considered an asset.
This role offers a competitive salary range between $70,000 - $100,000 annually, depending on experience.
Responsibilities:
- Leadership and Supervision
- Provide strong leadership and supervision to a team of crisis counsellors, including conducting regular individual and group supervision sessions, setting performance expectations, and fostering a positive work environment.
- Crisis Counselling Coverage
- Participate in crisis counselling duties as needed, especially during peak periods or emergencies, to ensure timely and effective crisis intervention services.
- Quality Assurance
- Monitor the quality of crisis counselling services provided by the team, conducting reviews, providing feedback, and implementing strategies for continuous improvement.
- Reporting and Compliance
- Review and approve team sign-in sheets and timesheets, develop statistical reports, and submit reports to clients on a monthly basis.
- Training and Development
- Identify training needs of crisis counsellors, develop or coordinate relevant training programs, and stay up-to-date with the latest research and best practices in crisis counselling.
- Ethics and Confidentiality
- Ensure that all crisis counselling practices align with ethical guidelines, legal requirements, and organizational policies, maintaining confidentiality and upholding ethical standards.
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