Service Coordinator Specialist
4 weeks ago
At OpenRoad Auto Group, we're committed to delivering exceptional customer experiences and building long-lasting relationships. Our team is dedicated to helping you achieve your goals and exceed your expectations.
Job SummaryWe're seeking a highly organized and customer-focused individual to join our Service team as a Service Coordinator Specialist. As a key member of our team, you'll be responsible for scheduling appointments, handling customer inquiries, and ensuring seamless service experiences.
Key Responsibilities- Schedule Appointments: Coordinate with customers to schedule appointments, ensuring timely and efficient service delivery.
- Handle Customer Inquiries: Respond to customer calls, emails, and messages in a professional and courteous manner, addressing their concerns and providing solutions.
- Maintain Accurate Records: Update customer information, appointment schedules, and service records in our system, ensuring accuracy and attention to detail.
- Communicate Effectively: Collaborate with service advisors, technicians, and other team members to ensure smooth communication and efficient workflow.
- Provide Excellent Service: Deliver exceptional customer service, exceeding expectations and building strong relationships.
- 2+ years of experience in customer-facing roles or related industries.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
We offer a competitive salary range of $18-$25 per hour, commensurate with experience and qualifications. Additionally, you'll enjoy benefits such as:
- A comprehensive extended health and dental plan.
- Employer-matched RRSP contributions.
- Ongoing training and development opportunities.
At OpenRoad Auto Group, we're passionate about creating an inclusive and dynamic work environment that supports your growth and success. If you're a motivated and customer-focused individual looking for a new challenge, apply today
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