Service Coordinator Specialist

4 weeks ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
About Us

At OpenRoad Auto Group, we're committed to delivering exceptional customer experiences and building long-lasting relationships. Our team is dedicated to helping you achieve your goals and exceed your expectations.

Job Summary

We're seeking a highly organized and customer-focused individual to join our Service team as a Service Coordinator Specialist. As a key member of our team, you'll be responsible for scheduling appointments, handling customer inquiries, and ensuring seamless service experiences.

Key Responsibilities
  1. Schedule Appointments: Coordinate with customers to schedule appointments, ensuring timely and efficient service delivery.
  2. Handle Customer Inquiries: Respond to customer calls, emails, and messages in a professional and courteous manner, addressing their concerns and providing solutions.
  3. Maintain Accurate Records: Update customer information, appointment schedules, and service records in our system, ensuring accuracy and attention to detail.
  4. Communicate Effectively: Collaborate with service advisors, technicians, and other team members to ensure smooth communication and efficient workflow.
  5. Provide Excellent Service: Deliver exceptional customer service, exceeding expectations and building strong relationships.
Requirements
  • 2+ years of experience in customer-facing roles or related industries.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits

We offer a competitive salary range of $18-$25 per hour, commensurate with experience and qualifications. Additionally, you'll enjoy benefits such as:

  • A comprehensive extended health and dental plan.
  • Employer-matched RRSP contributions.
  • Ongoing training and development opportunities.
Why Join Us?

At OpenRoad Auto Group, we're passionate about creating an inclusive and dynamic work environment that supports your growth and success. If you're a motivated and customer-focused individual looking for a new challenge, apply today



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